How do you manage your remote workforce?

With empathy and by focusing on results rather than checking on availability.

Intune for Device Management and Compliance, Teams for Remote Collaboration, Defender ATP for Security and Threat Protection, AzureAD for Identity Management, Cloud App Security for App Security Management

The good news is that the astronauts don't report to me! I rely upon 10 center CIOs to create and maintain organizations that are productive for all the folks that they are serving.

We do have a global IT workforce that we need to take care of in securing the mission. When we go over to launch from Kazakhstan, the team goes ahead of time in order to prepare for that. I chose to make myself known to the IT workforce. I visited every center every single year and met with the team. Conducting meetings with the team to tell them where we've been and a little bit more about where we're going. I have shadowed individuals within the centers and I shadow the folks that work in that world right there delivering IT, asking them to just ignore me. So I was basically out of my office for the better part of the last four years.

We use a combination of teleworking agreements and tools to manage remote workers. The agreement makes it clear how often they are teleworking (full time, part time, or adhoc), their set up at home is adequate, and the expectations regarding work completion, communications, meeting requirements, and in-person requirements (i.e. meeting with a customer may require an in-person visit). Both the employee and the manager agree to these terms and the agreement is reviewed on, at least, an annual basis to ensure the agreement is still valid or needs to be adjusted. The tools are really what you would use every day for email, chat, video conferencing, and task management. Effectiveness is measured by employee contributions/output and by holding true to the expectations in the agreement.

We use VNC