How can Generative AI be used in Infrastructure Support Operations ?

Innovation & Emerging Trends Machine Learning (ML)

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Chief Technology Architect in Governmenta year ago

We are a somewhat large IT Support Services organization supporting infrastructure. Being in government means we are generally not in the bleeding edge of technology implementations. Recently, we have been exploring various ways to support --

1. Interpreting customer requests and create automated tickets
2. Provide help through chat functionality from our KB repository in ServiceNow

Beyond the above, I don't think we are ready to trigger any provisioning that has financial implications. GenAI is not accurate often by definition and this is one area (i.e., provisioning resources) where hit and miss does not work.

I would be interested to know what you all end up with.

Vice President in Bankinga year ago

Self service through chatbot is the basic use case.

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How can Generative AI be used in Infrastructure Support Operations ?

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Content you might like

Do you believe that (RPA, Automation, and intelligent Automation), coupled with clear guidelines, robust process mapping, and effective monitoring and control capabilities, can serve as a key enabler for successfully integrating AI and GenAI into an organization's operations and strategies?

Hello!

I am looking for AI/ML tools that are ITAR compliant. Does anyone have any currently or know of where I could find a list of companies that meet this criteria?

Thank you!

How do you use Chat GPT?

Has anyone used Chang Robotics to help further optimize distribution center automation? Any feedback or watchouts that we should be considering?

Why do you think there are so few mature AI-driven autonomous pentesting solutions on the market, and why does this topic seem to generate more hype than in-depth technical discussion?

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Take Your Insights On-the-Go

How can Generative AI be used in Infrastructure Support Operations ?

Sort by:

Content you might like

Do you believe that (RPA, Automation, and intelligent Automation), coupled with clear guidelines, robust process mapping, and effective monitoring and control capabilities, can serve as a key enabler for successfully integrating AI and GenAI into an organization's operations and strategies?

Hello!I am looking for AI/ML tools that are ITAR compliant. Does anyone have any currently or know of where I could find a list of companies that meet this criteria?Thank you!

How do you use Chat GPT?

Has anyone used Chang Robotics to help further optimize distribution center automation? Any feedback or watchouts that we should be considering?

Why do you think there are so few mature AI-driven autonomous pentesting solutions on the market, and why does this topic seem to generate more hype than in-depth technical discussion?

What sets us apart?

Take Your Insights On-the-Go

Hello!

I am looking for AI/ML tools that are ITAR compliant. Does anyone have any currently or know of where I could find a list of companies that meet this criteria?

Thank you!