How can the tech side of the business best support the transformation to a product-centric operating model? Any tips for helping staff to align their work and mindset with a new, product-focused framework?

We’re currently evaluating alternative Microsoft Licensing Solution Providers (LSPs) due to ongoing dissatisfaction with our current partner under our Enterprise Agreement (EA). As we look to make a change, we’re hoping to learn from others in the community who have navigated similar transitions. We’re particularly interested in your experiences with: • LSPs that provide more than just transactional value — Have you worked with an LSP that offered strategic guidance, proactive support, or added value beyond licensing fulfillment? • Partner delays due to LSP involvement — Have you encountered inefficiencies or delays when your consulting partner had to coordinate through an LSP? How did you address this? • Hybrid approaches — Has anyone adopted a model where the LSP handles licensing while a separate consulting partner provides strategic or technical support? How has that worked in practice? Any recommendations, red flags, or lessons learned would be greatly appreciated. We’re aiming to ensure we’re getting the best support and strategic alignment possible moving forward.