How to retain your previous client, when there is a new opportunity posted from its end?

1k views2 Upvotes9 Comments

Computer Science Lecturer in Education, 51 - 200 employees
- Offer omnichannel support
- Respond to customer support queries and evaluate new oppurtnities
- Incentivize loyalty
- Create a positive experience for the customer
- Gather customer feedback often and share regular feedback
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Wonderful insights dear. Thank you Alfred.

CTO in Software, 11 - 50 employees
It involves developing proactive relationships and consistently giving the client value. But the secret is to establish a lasting relationship by continually adding value, keeping lines of communication open, and showcasing your dedication to the client's success. You will have a better chance of keeping your former client when new prospects present themselves by doing this.
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Thank you Anmol. Follow up mails alone won’t stand a chance. Thank you for the insights

Director of IT in Manufacturing, 5,001 - 10,000 employees
I made customer gathering & forum group discussion to get more input for marketing strategic improvement
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Will definitely try this Kaleb. Thank you

Vice President Information Technology in Finance (non-banking), 201 - 500 employees
Customer obsession is the key. Offer need based products and easy to access and use technology platforms. Remember, what is right for customer is right for us
Chief Technology Officer in Media, 2 - 10 employees
Here are some strategies that can be employed to increase the chances of retaining your client in such situations:
Understand the new opportunity
Maintain regular communication
Showcase past success
Offer continued support
Offer competitive pricing or incentives
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Thank you

Content you might like

Yes - Maine did the right thing. There are too many security risks with free versions of these tools. Not enough copyright or privacy protections of data.30%

No, but.... - You must have good security and privacy policies in place for ChatGPT (and other GenAI apps). My organization has policies and meaningful ways to enforce those policies and procedures for staff.53%

No - Bans simply don't work. Even without policies, this action hurts innovation and sends the wrong message to staff and the world about our organization.12%

I'm not sure. This action by Maine makes me think. Let me get back to you in a few weeks (or months).3%


9.1k views9 Upvotes1 Comment

CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
Read More Comments
46.4k views133 Upvotes324 Comments

Chief Data Officer in Travel and Hospitality, Self-employed
Data & Analytics
Read More Comments
3k views1 Upvote6 Comments