How to retain your previous client, when there is a new opportunity posted from its end?

End-User Services & Collaboration
1k views2 Upvotes9 Comments
Computer Science Lecturer in Education, 51 - 200 employees
- Offer omnichannel support
- Respond to customer support queries and evaluate new oppurtnities
- Incentivize loyalty
- Create a positive experience for the customer
- Gather customer feedback often and share regular feedback
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Wonderful insights dear. Thank you Alfred.

CTO in Software, 11 - 50 employees
It involves developing proactive relationships and consistently giving the client value. But the secret is to establish a lasting relationship by continually adding value, keeping lines of communication open, and showcasing your dedication to the client's success. You will have a better chance of keeping your former client when new prospects present themselves by doing this.
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Thank you Anmol. Follow up mails alone won’t stand a chance. Thank you for the insights

Director of IT in Manufacturing, 5,001 - 10,000 employees
I made customer gathering & forum group discussion to get more input for marketing strategic improvement
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Will definitely try this Kaleb. Thank you

Vice President Information Technology in Finance (non-banking), 201 - 500 employees
Customer obsession is the key. Offer need based products and easy to access and use technology platforms. Remember, what is right for customer is right for us
Chief Technology Officer in Media, 2 - 10 employees
Here are some strategies that can be employed to increase the chances of retaining your client in such situations:
Understand the new opportunity
Maintain regular communication
Showcase past success
Offer continued support
Offer competitive pricing or incentives
1 1 Reply
Operations Head in IT Services, 51 - 200 employees

Thank you

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