How to retain your previous client, when there is a new opportunity posted from its end?

End-User Services & Collaboration
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Chief Technology Officer in Media2 years ago

Here are some strategies that can be employed to increase the chances of retaining your client in such situations:
Understand the new opportunity
Maintain regular communication
Showcase past success
Offer continued support
Offer competitive pricing or incentives

Vice President Information Technology in Finance (non-banking)2 years ago

Customer obsession is the key. Offer need based products and easy to access and use technology platforms. Remember, what is right for customer is right for us

Senior Manager in Consumer Goods2 years ago

- Offer omnichannel support
- Respond to customer support queries and evaluate new oppurtnities
- Incentivize loyalty
- Create a positive experience for the customer
- Gather customer feedback often and share regular feedback

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