I belong to the Change Management team, and we are looking for an industry-standard adoption measurement strategy or tool, preferably for an International Financial Institution. Can anyone please recommend any Gartner research and/or studies about this? 

Process Management
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Manager, Change Enablement & Transformation in Healthcare and Biotech2 years ago

Hi Vinita - Great question, I have established our change practice and the Score Card I developed is based on universal best practice measure, ROI or ROE for our change adoption and performance measures. Every project change measure is quantified and qualified using this 4x4 as referenced: 

Criteria (What)
•Adoption metrics (%)
•Competency KPIs
•Performance rating scale and target - NPS

Methods (How)

•Surveys
•Level of adoption/observation
•Feedback  (formal and non formal)
•Focus groups

Data Sources (Who)

•End users and testers
•Key stakeholders
System reports

Timing (When)

•Post
•Pre and post
•At key milestones

Hope this helps. Joanne 

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