I'm interested to see how others are approaching temporary users, eg interns or work experience users and licensing? Do you create a new account for each intern or use shared / generic accounts for them?


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CTO for Digital & IT in Healthcare and Biotech, 10,001+ employees
Each of our interns, contractors and the like gets an individual, nominative account (AD account, Okta account, Google Workspace account). Shared / generic accounts are forbidden. As far as I know we just ensure that we have enough licenses of each of those solutions to cover the peak usage during the year, and reassign licenses from one temp to another as they come and go over the course of a year.
5 1 Reply
Director IT Business Management in Healthcare and Biotech, 1,001 - 5,000 employees

Onboarding/deboarding goes through Peoplesoft process workflow which drive IT provisioning/deprovisioning of IT resources based on persona. Tracking of IT tasks are on our ITSM platform.

Director in Finance (non-banking), 10,001+ employees
Individual accounts, never shared accounts.
2
Chief Information Officer in Construction, 1,001 - 5,000 employees
Never shared opens too much risk.
2
Manager of IT in Education, 501 - 1,000 employees
We create group base even in AD and then create account assign to group base permissions or profile base
President in Software, 51 - 200 employees
Treat them like regular users and buy SaaS that allows for flexible licensing and limited permissions. If you are buying inflexible SaaS you are probably doing it wrong. If you are not buying SaaS you are almost definitely doing it wrong. Slack’s licensing model is the perfect one for others to follow.
1
Chief Technology Officer in Software, 11 - 50 employees
Always new accounts. Whilst yes a cost and time implication, audit and tracking in the case of an event of someone doing something stupid is always calming 
Director in Manufacturing, 1,001 - 5,000 employees
We create accounts for each intern.  Those accounts are then deleted at the end of employment.  We only license a few things for all employees.  Most licenses are allocated on a "Must Have" basis.  If you don't need it, you don't get it.  One thing we do is if a particular software has a free "Viewer", a software package that allows you to view but not change the saved file from some expensive software, we will install that.  We find that many people want software "X", but they don't actually create with "X" they just review or read the content and don't need the expensive creation software "X".   A viewer application works just fine.
4
Director of Cybersecurity Governance and Risk Management in Healthcare and Biotech, Self-employed
Always a unique account for purposes of non-repudiation among other things.
Global Chief Cybersecurity Strategist & CISO in Healthcare and Biotech, Self-employed
Each user needs their own account - no shared accounts. Also can mark as intern so others know e.g. Jim.smith.intern the same same you should be marking contractors e.g. jim.smith.ctr

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