If a major incident occurs, how will you keep lines of communication open? Do you have a dedicated bridge channel?

Resilience
3.3k viewscircle icon15 Comments
Sort by:
Director, SRE & Global Cloud Operations in Telecommunication3 years ago

We have an internal bridge open for major incidents and follow our standard process to do 15-30 minute updates to the slack channel and the external status page. 

PMO – Engineering in Software3 years ago

In case of incident occurs, there are disaster management procedure to follow. The line of communication are in place through cellular services/ISP/physical colocation. 

Director of Information Technology in Education3 years ago

Slack, which we purposely did not link to SSO in case those go down (which has happened a few times).

CIO in Education3 years ago

If an incident occurs we have a team that would assemble with representatives across the org. We drill this monthly. Communications are not an issue since much of it is done in person at one of three locations or using teams. 

Director of IT in Manufacturing3 years ago

We do not use a dedicated bridge channel. Teams is used to communicate within the IT team. Backup plan is to use direct messaging or phone calls.

Content you might like

What unexpected benefits are IT leaders experiencing from Covid's business disruptions?

Increased operational efficiencies11%

Elevation of the CIO role41%

Improved collaboration/communication27%

Access to broader talent pool due to locationless hiring13%

Cost savings4%

Other (comment below)

View Results

How do you effectively manage patch management in your organization? It is a very daunting operational task but yet important to secure your organization.

Virtual patch 33%

Leverage on AI agent for some low and medium severity62%

Conventional way of patch management (lots of human intervention)18%

View Results

What is the most interesting/helpful/unique tool you're using right now that no one is talking about?

Read More Comments

We’re currently exploring options to implement an iPXE-based WinPE deployment solution in Microsoft Azure. Our goal is to streamline OS provisioning for virtual machines using cloud-hosted boot scripts and WinPE images, ideally over HTTP/S for performance and flexibility. Key requirements: Must support iPXE booting in Azure (via ISO, custom VM image, or chainloading). Ability to host and serve WinPE images securely (e.g., via Azure Blob Storage or web server). Cyber Essentials Plus compliance is essential, as we operate in a regulated environment. Preferably a UK-based provider with experience in secure cloud deployments and endpoint provisioning. We’ve looked into solutions like 2Pint Software’s iPXE Anywhere, but we’re open to other vendors or managed service providers who can assist with setup, integration, and ongoing support. Has anyone implemented a similar solution or worked with a provider who meets this criteria? Any recommendations or lessons learned would be greatly appreciated.

What is your organization doing to build out internal skill sets for infrastructure cloud and supporting areas?