What incentive comp do you find is most effective in driving results for the hunter sales role and the farmer or account manager role?
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So the answers are different for both of course, but diving deeper, how do you solve for achieving/exceeding quota, keeping the Sales rep constantly "growing" (where they wont leave), and mitigating seasonal highs and lows of the year - because you want them to be consistent. I wouldn’t do a Cap on either plan personally. It’s a barrier that only affects <5% of sales, but psychologically affects the whole team.
For the Hunter :
Commission on New Sales: High commission rates on new accounts or first-time sales to incentivize aggressive pursuit of new business.
Tiered Commission Structure: Increasing commission percentages as salespeople surpass certain revenue thresholds to encourage continuous effort.
Signing Bonuses: One-time bonuses for securing major accounts to reward high-impact wins. (Think key logo's for the company)
Spiffs or Short-term Incentives: Immediate bonuses for short-term goals, like closing deals within a specific period, which can spur quick action (sense of urgency)
Annual Bonuses Based on Quota Attainment: Bonuses for achieving or exceeding yearly sales targets, which focus on sustained effort over the fiscal year.
For the Farmer:
Commission on Account Growth: Incentives based on percentage increases in account value, encouraging not just maintenance but growth.
Renewal Bonuses: Bonuses for successfully renewing contracts, emphasizing the importance of long-term customer retention.
Cross-Sell/Upsell Incentives: Additional rewards for expanding the range of products/services bought by existing customers and calling that out - monthly/quarterly - because this is your bench for your next hunter.
Customer Satisfaction Bonuses: Bonuses linked to customer feedback or satisfaction scores, promoting service quality alongside sales.
Profitability Incentives: Rewards for managing accounts in a way that enhances their profitability, such as reducing service costs or increasing efficiency.
To the capping the earning potential part...I wouldn’t do a Cap on either plan personally. It’s a barrier that only affects <5% of sales, but psychologically affects the whole team.
Hunter: acquisition target. Best case keep it new logos only. Make sure you have a min. threshold of at least 50% achievement in order to qualify (assumes a reasonable target!). Overachievement bonuses are a divisive subject - most important is make sure you don't make them so rich you end up losing money on new contracts. Much more important is don't cap a hunter's earning potential. Make it a win-win: the more they sell, the more they AND the company earn.
Farmer/AM: Revenue retention against baseline. In order to make it meaningful, include a minimum threshold. An AM who maintains for example less than 90% of baseline has done a very poor job and shouldn't be eligible for a variable bonus (comparable to a hunter who doesn't hit 50% acquisition). The flip side of the coin is including a kicker percentage for >target achievement. For example, if the target is 105% of baseline, the AM gets nothing below 90%, gets linear percentage from 90-105%, and gets a higher percentage bonus on any portion above 105%.
When people think of incentive comp, they immediately turn to the material aspects. However, the biggest stimulus to motivation is recognition. Therein lies the manager's role. A manager who understands what makes the individuals in their team 'tick' and adjusts their style accordingly. A manager who is always there for them and goes in to 'bat' for them.