Can anyone can share use cases, recommendations, comparisons, related to the platforms Case IQ (previously isight) and ServiceNow? We're investigating case management platforms and while business is leaning towards Case IQ, IT is recommending ServiceNow case management module. We're looking for further clarity to make a final decision.

Applications & Platforms
121 views9 Upvotes7 Comments
Operations Manager in Software, 5,001 - 10,000 employees
You will be leaving a lot on the table if you do not consider Freshservice vis-a-vis ServiceNow/CaseIQ. Here is a link that can help you get started: https://www.freshworks.com/freshservice/compare/freshservice-vs-servicenow/
1
CIO in Energy and Utilities, 201 - 500 employees
To achieve a choice between these two companies, Case IQ and ServiceNow, it will depend on the specific needs of your company and the use cases you plan to address. It is recommended to conduct a thorough evaluation of both platforms, considering factors such as functionality, customization, integrations, and specific business requirements before making a final decision. It is also helpful to consult with the IT team to gain a technical perspective and consider their recommendations.
1
Operations Manager in IT Services, 501 - 1,000 employees
ServiceNow is good to go
Operations Manager in Media, 51 - 200 employees

Case IQ (previously iSight) is a case management platform that specializes in investigations and intelligence management. It offers advanced analytics, visualization tools, and collaboration features specifically designed for security and intelligence use cases.

ServiceNow is a comprehensive IT service management (ITSM) platform that includes a case management module. It provides a wide range of IT service management functionalities and can be customized for various case management needs across different industries.

To make a final decision, it's important to evaluate your specific requirements, including the nature of your cases, integration needs, scalability, and user experience. Consider factors such as ease of use, customization options, vendor support, and cost. A thorough comparison and piloting both platforms can help determine which one aligns better with your organization's needs and objectives.
2
Operations Analyst in Healthcare and Biotech, 5,001 - 10,000 employees
CaseIQ is better than Service now as it outshines on meeting business needs for service delivery. It also provides better product support. It is best suited for enterprises and has better UI interface and use than ServiceNow
1
Operations Analyst in Manufacturing, 1,001 - 5,000 employees
CaseIQ goes above and beyond service because it puts the business needs of service delivery first. It also provides better product support. Great for business and has a better user interface and usage than ServiceNow. 
1
Social Support Manager in Software, 11 - 50 employees
Strong integration capabilities, allowing you to connect case management with other IT processes and systems. This can enhance cross-functional collaboration and streamline workflows.

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