Can anyone can share use cases, recommendations, comparisons, related to the platforms Case IQ (previously isight) and ServiceNow? We're investigating case management platforms and while business is leaning towards Case IQ, IT is recommending ServiceNow case management module. We're looking for further clarity to make a final decision.

Case IQ (previously iSight) is a case management platform that specializes in investigations and intelligence management. It offers advanced analytics, visualization tools, and collaboration features specifically designed for security and intelligence use cases.

ServiceNow is a comprehensive IT service management (ITSM) platform that includes a case management module. It provides a wide range of IT service management functionalities and can be customized for various case management needs across different industries.

To make a final decision, it's important to evaluate your specific requirements, including the nature of your cases, integration needs, scalability, and user experience. Consider factors such as ease of use, customization options, vendor support, and cost. A thorough comparison and piloting both platforms can help determine which one aligns better with your organization's needs and objectives.

To achieve a choice between these two companies, Case IQ and ServiceNow, it will depend on the specific needs of your company and the use cases you plan to address. It is recommended to conduct a thorough evaluation of both platforms, considering factors such as functionality, customization, integrations, and specific business requirements before making a final decision. It is also helpful to consult with the IT team to gain a technical perspective and consider their recommendations.

You will be leaving a lot on the table if you do not consider Freshservice vis-a-vis ServiceNow/CaseIQ. Here is a link that can help you get started: https://www.freshworks.com/freshservice/compare/freshservice-vs-servicenow/