When do you know that it’s time to build or acquire an ERP?
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We’re evaluating a new ERP. Our company, PROENERGY is a vertically integrated power partner (gas plant design/build, O&M, manufacturing including our PE6000 turbine, and 2.6 GW ERCOT operations).
Considering: SAP Public Cloud, Oracle Fusion Cloud, Microsoft Dynamics, IFS, and Infor Construction Cloud.
Key needs: manufacturing, complex structure with built-in consolidation/reporting, long-range planning, procurement/inventory, and core accounting.
We use Microsoft Dynamics today for CRM/Field Service. Biggest concerns: implementation partners and support resources.
Would love your thoughts.
As a workflow management / Service desk / Help-Desk / Support center key stakeholder, do you consider this activity fully optimized within your company?
If not, what would be the top 2 elements that could be improved the most according to you?
Costs involved by this activity (external and internal)24%
Response time / waiting time / resolution time70%
Resolution quality40%
Automation20%
Knowledge / skills / know-how / expertise8%
0-3 months7%
4-6 months43%
6-12 months29%
Longer than 1 year7%
Have not seen a return on our test automation investment8%
Don't know3%
There are four things I would look at for signals:
- Functional fit - does your current ERP do what is expected? Are needs changing?
- Technical fit - does your ERP align to technology standards? Can IT sustain it?
- Business capabilities - are business capabilities mature and efficient? Are needs changing?
- Vendor roadmap - does the vendor plan to sunset the technology?
There are no clear answers on this, and there is never a "good" time to replace a core system. However, the more of these questions result in a "no," the more likely that it's time to make a change.
If you have great functional fit, mature business capabilities, and the internal capabilities to continue to sustain your existing ERP, but the vendor is planning to sunset, then you may want to consider third party maintenance.
If needs are also changing, then it may be time to look at replacement.