What KPIs or metrics are you using to make strategic decisions during more volatile economic times?

We've implemented a value realization framework, beginning with collecting customer, business, and technology pain points. This informed our product and tech strategy, from which we derived OKRs. These OKRs are connected to business objectives, such as incremental revenue or customer satisfaction. We've integrated business OKRs into product and technology goals, breaking them down to team-level initiatives. This direct integration ensures traceability and alignment with business contributions.

Starting this year, we've aligned our IT strategy with specific business strategic initiatives. By closely collaborating with our business partners, we assess the impact of technology and integration on their operations, identifying measurable changes in time spent or quality improvements. This approach ensures that both financial and non-financial benefits are considered, with business partners actively involved in achieving targets linked to IT efforts.

In these current times, traditional KPIs and metrics often lack relevance. Instead, it's crucial to focus on how our IT performance can impact the metrics that truly matter to our organization. This involves aligning our efforts with strategic initiatives and clearly articulating how our work drives progress. In the healthcare sector, key areas include access quality, patient safety, and caregiver retention. Engaging with the business upfront to ensure we're addressing the most important challenges is essential for effective decision-making.