Which KPIs do you value/utilize the most from the operations side of IT?

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Senior Director of Engineering in Software, 501 - 1,000 employees
Csat and first attempt resolution.
VP of Engineering in Banking, 201 - 500 employees
Chief of DevOps and Partner in Healthcare and Biotech, 1,001 - 5,000 employees
- System availability (uptime)
- Mean Time Between Failures (MTBF)
- Mean Time to Repair (MTTR)
- First Call Resolution (FCR)
- Incident Response Time
- Change failure rate
- IT Cost per User
- Service Level Agreement (SLA) Compliance
- Customer Satisfaction (CSAT)
- IT Staff Turnover
Executive Architect in Healthcare and Biotech, 10,001+ employees
Besides the operational uptime and incident response KPIs already mentioned, cloud adoption has added focus on application performance and operational cost API's. 
VP of IT in Consumer Goods, 10,001+ employees
- Adoption of our Standard Systems Landscape by Business Unit
- Value targeting & Value Realization , Digital ROI 

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