Which KPIs do you value/utilize the most from the operations side of IT?

Data Center and Cloud InfrastructureInfrastructure
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VP of IT in Consumer Goods3 years ago

- Adoption of our Standard Systems Landscape by Business Unit
- Value targeting & Value Realization , Digital ROI 

Senior Enterprise Architect, Application Consulting in Healthcare and Biotech3 years ago

Besides the operational uptime and incident response KPIs already mentioned, cloud adoption has added focus on application performance and operational cost API's. 

Chief of DevOps and Partner in Healthcare and Biotech3 years ago

- System availability (uptime)
- Mean Time Between Failures (MTBF)
- Mean Time to Repair (MTTR)
- First Call Resolution (FCR)
- Incident Response Time
- Change failure rate
- IT Cost per User
- Service Level Agreement (SLA) Compliance
- Customer Satisfaction (CSAT)
- IT Staff Turnover

VP of Engineering in Banking3 years ago

SLO, MTTR, MTBF

Senior Director of Engineering in Software3 years ago

Csat and first attempt resolution.

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