Looking for Best Practices for Onboarding Team to Salesforce Commerce + Maximizing Signature Success Support Our organization recently invested in Salesforce Commerce Cloud along with Signature Success support, and I'm looking for guidance on how to effectively onboard our team and maximize our platform investment.  Add'l details below. Current Situation: New Salesforce Commerce implementation Team needs baseline understanding of platform services and capabilities Have Signature Success support package Plan to work with integration partner for instance-specific customization and training (Phase II) What I'm seeking advice on: Team Upskilling Strategy: What's been most effective for getting your teams up to speed on Commerce Cloud fundamentals? Any recommended learning paths, certifications, or training approaches? Leveraging Signature Success: For those with similar support tiers, how have you maximized value from this investment? What should we be asking for or utilizing that we might not be aware of? Pre-Integration Foundation: Before diving into our unique instance configuration, what baseline knowledge/skills should our team have to make the most of working with our integration partner? I'd appreciate any lessons learned, resources you'd recommend, or pitfalls to avoid during this initial capability-building phase. 

We’ve introduced a few Salesforce products into our MarTech stack over the past couple of years — specifically Service Cloud and Marketing Cloud — and one thing that made a big difference for us was bringing in an external consulting partner from day one.

This partner essentially embedded with our team: they helped us clarify realistic goals, map out how the platforms would fit into our workflows, and led practical, role-based workshops for the people who’d actually be using the tools day-to-day. We also set up regular check-ins so we weren’t just implementing once and walking away — they help us tackle CRM projects we don’t have the in-house skill set for yet. Having this objective perspective (not just Salesforce’s own teams) helped us separate must-haves from nice-to-haves and made sure our team didn’t get overwhelmed chasing shiny features we didn’t really need.

For your situation, I’d suggest pairing your Signature Success support with a trusted integration or consulting partner who can act as an extension of your team. Use Signature Success to get the deep-dive product expertise and access to Salesforce’s roadmap — but lean on your partner to translate that into practical steps for your specific workflows and team skills. Also, don’t underestimate the value of structured internal training — short, focused workshops with clear next steps will get more traction than generic self-paced modules alone.

Hope that helps — happy to share more about the specific onboarding formats we used if you’d like.