Looking for some advice on if someone has experience with Target Operating Model framework and the success of using it within IT industry?

The Target Operating Model (TOM) framework is a widely used concept in the business and IT industry for defining and aligning the strategic goals of an organization with its operations and processes. It provides a structured approach to designing and implementing the desired state of an organization, which includes its people, processes, technology, and governance. While the success of implementing a TOM framework in the IT industry can vary based on the specific circumstances and how it's executed, there are several key points to consider:

Clarity of Vision: One of the primary benefits of a TOM framework is that it helps provide a clear vision of how the IT organization should operate in alignment with the overall business strategy. Having a well-defined vision is critical for success.

Alignment with Business Goals: The TOM should be closely aligned with the strategic objectives of the organization. It's important that IT supports and enables the achievement of these goals rather than working in isolation.

Engagement and Buy-In: A TOM project requires the buy-in and active engagement of key stakeholders within the organization, including senior leadership, IT staff, and other relevant teams. Ensuring that all relevant parties understand and support the TOM is essential.

Change Management: Implementing a TOM often requires significant changes to IT processes, technologies, and culture. Managing these changes effectively, including addressing resistance and providing necessary training, is crucial.

Communication: Clear and continuous communication about the TOM is vital. It's important to keep all stakeholders informed about the progress, goals, and expected benefits of the new model.

Flexibility and Adaptability: The IT industry is dynamic, with technology and business needs constantly evolving. A successful TOM should be flexible and adaptable to accommodate changes in the industry and business environment.

Measuring Success: Define key performance indicators (KPIs) that can be used to measure the success of the TOM implementation. Regularly assess and adjust the model based on these metrics.

Iterative Approach: The implementation of a TOM is often an iterative process. Organizations may need to refine and adjust the model over time to achieve the desired outcomes.

Technology Integration: In the IT industry, technology plays a crucial role in the TOM. Ensure that the chosen technology solutions align with the model and support its goals effectively.

Expertise and Guidance: Consider seeking external expertise or consulting services with experience in TOM frameworks, as they can provide valuable insights and best practices.

Overall, the success of a TOM framework in the IT industry depends on the organization's commitment, alignment with strategic goals, and effective execution. When executed properly, a well-structured TOM can lead to improved efficiency, agility, and the ability to respond to changing business needs in the IT sector. However, it's important to recognize that the process may take time, and adjustments may be required along the way.

Target Operating Model should bas based on business goals and objectives. Review existing operating model and see if it is aligned with organization business goals if not then define future state based on the business goals by engaging business and IT stakeholders. Once target model defined, implement the target operating model and communicate to everyone. Define KPI, continously monitor and re align accordingly.

You can develo kpi understanding, customisation, current state business strategy and workflow, involve stakeholders.