What new or emerging technology is most intriguing to you for the work you're doing?
It gives you a report on the activity in your retail store, including how many people are coming through the door and how long they spend there. I had a look at that capability, but then they showed me what they've done for other retailers. That scared me because they can tell you the average age, gender, and mood of your customers as they walk around the store. And they've mapped out the products, so if customers walk into an electronic retailer, they can tell you how happy those customers are when they look at Samsung versus Apple products. It's a mix of geo-fencing and heat mapping, but then they add facial recognition and the trigger traits to figure out if you're smiling, what you're wearing, and even your age to a certain estimate.
You have to bring the AI ethical bias into that conversation at that point.
We had that discussion internally, which was interesting. But you only use AI ethical bias when you are categorizing based on age, race, etc. If you're just counting bodies and facial reactions, it's not as much of a factor.
Emotion AI has even been implemented in some classrooms in Japan to identify whether the kids are engaged in the learning process.
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Yes, AI has significantly reduced costs and improved customer experiences.4%
Somewhat, there have been some cost reductions and customer benefits, but there's room for improvement.81%
No, AI implementation has not yielded noticeable cost savings or substantial customer enhancements.11%
Not sure / I don't have enough information to assess AI's impact.4%