What is your number one priority when it comes to improving customer experience this year?

Customer Engagement
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Director of Supply Chain in Manufacturinga year ago

Considering all ongoing disturbances in International Supply Chain, visibility becomes a high priority in terms of service level. 

Director of IT in Governmenta year ago

The foremost objective in enhancing customer service is to acknowledge multiculturalism and provide services in multiple languages. This includes designing digital products like websites, apps, and portals to support multilingual digital support. Additionally, it entails delivering a seamless, channel-agnostic experience through personalized AI platforms

Director of Operations in Healthcare and Biotecha year ago

One overarching priority is enhancing the usability and effectiveness of products and solutions. This includes:

Product innovation and continuously developing and refining products to ensure they meet the evolving needs of customers, making the products easier to use, more efficient, and more effective, e.g. digital solutions, utilizing AI, customized solutions to be adapted at rapid speed.

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Hot take: NPS is overhyped.

What OTHER metrics are you using to track the success of customer focus initiatives?