What percentage of your team’s time is allocated annually for upskilling and training initiatives?

10 days out of 220 workingdays

We have a dedicated learning day each month for our teams to focus on upskilling. Unfortunately, we also have lots of competing priorities that sometimes take over this dedicated day. I make an effort to avoid booking my team during this day where possible, or at least try to give them the time back on another day. Our department encourages teams to create learning sessions to present on the learning day as well, to better emphasize the great work being done, or to ensure company specific processes are communicated and followed...ie. Incident Management, Change Management, how to use a new tool, etc.

We often aim for 100 hours per year for upskilling and training.

Our target was a 10% improvement, which we didn’t fully achieve, but every team member made progress. Some colleagues are naturally more enthusiastic about training, while others need a little extra motivation.

For 2026, I plan to set individual development targets for each team member, aligned with their business oriented goals and career path. While I’m not usually a strong advocate for certifications, I will include specific certifications as part of these targets. Certifications demonstrate commitment and help reinforce professional growth,

When it comes to upskilling, we treat it as a core part of our culture, not an afterthought. On average, we allocate roughly 10–15% of our team’s time each year strictly for training, certifications, workshops, and experimenting with new tools. It’s something we take seriously because the more our people grow, the better we can serve our clients and stay ahead in an industry that evolves fast.