What's your favorite aspect of working in IT?
Sort by:
My passion is seeing innovative products get delivered and actually used by the intended customers/users, wrapped in a phenomenal customer experience.
What really makes me excited is always trying to have a different view of the world and not look at it with the same lens. I have an inherent cultural upbringing and tend to have my biases, but it's fun to just put on a different set of glasses and explore another perspective. And then you really see a lot of opportunities for improvement.
What makes it fun for me is waking up every day with the goal of finding a new thing to think about or improve, and jotting that down in my journal. That's who I am: the guy you call to ask, "Could you look at this problem for me and see what you think of it?" I'm happy to do that. I try to take a point of view that isn't the norm. And sometimes doing things faster isn't the right answer because you're going faster toward the wrong target, or the wrong outcome. I’ve tried to model that throughout my career.
What really drives me is problems of scale. If I look backwards in my career, everything I've done is at scale at Flex. We had 250K employees—whenever you're trying to deliver a solution, you're actually doing it for 250K people out there versus a subset of the company.
I love solving problems. That's my key catalyst. I am a technologist but I hate to do technology just because it's cutting edge or cool. What gets me going is solving what hasn't been solved, or finding a different way of doing things.
We are investing a lot in AI and ML now, and I want to fundamentally change how we do business in an enterprise. My new mission is for everybody to have an admin. Every single person in the company should have one without paying for a human resource. That would take the administrivia out of corporate life. My goal is to make the organization smart, intuitive, agile—whatever you want to call it. I like figuring out how to solve problems creatively with technology to get tangible outcomes, not just a pat on the back for implementing a new technology that didn’t really solve the problem.
I love that vision because I really think that everybody should have an admin; it should be more productive than it is today. With all these systems we have to interface, we waste so much time.
The admin idea would be best served in government. We have way too much bureaucracy across all layers of government, with little outcome-based approach. It may not be the most economically-advantaged program but it's certainly the most worthy.
What drives me is all the relationships—it's all about the network and everything that we do together. I love collaborating with people to solve different problems.