What steps do you take to ensure that R&D efforts align with the company's overall business strategy and goals?

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Chief Information and Technology Officer2 years ago

We put a roadmap in place with a defined methodology. We’ve been using the OGSI methodology for a very long time, which aligns the IT organization with the company's business imperatives up to two or three years down the road. For example, one of our imperatives is to become more effective and efficient, so we use a metric aligned with that in our business goals. The next step is looking at technologies that can achieve that.  

Networking is a good example: We're deploying Cisco's DNA center, which could be considered a mature technology, in my opinion. But the reason we're doing that is so we can pull telemetry data that shows what's going on in our environment, integrates with ServiceNow for ticket creation in the event of an issue. This also creates a single pane of glass to manage the entire environment — that efficiency gain reduces the number of people needed for support. I've now lowered my operating costs which aligns to the business priority/imperative, so having a roadmap is a must.

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