For those of you who have been part of an IT operating model redesign, what were the triggering factors that prompted you to do so? What was the most significant change you made?

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Global HR, Healthcare Compliance, Legal & Corporate Affairs Enterprise Architect in Manufacturinga year ago

Triggers also can be in support of transforming people experiences (example - customers, employees, partners experience).

Former Director / Sr Principal, Global Products and Technology in Healthcare and Biotecha year ago

Triggers are usually from Digital Transformation Initiatives, Efficiency and Cost Reduction, Mergers and Acquisitions, Business Growth and Scaling or due to Technology Obsolescence.

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Yes59%

Ideally40%

No2%

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Early interest and excitement about possibilities23%

Expectations are exceeding current capabilities44%

Disillusionment after failures to implement effectively12%

Starting to understand where the true value is14%

Successfully implementing and seeing consistent benefits7%

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