Any tips to handle reoccurring feature bugs that are not being solved?
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Lack of commitment/trust50%
Wasted time & cost in searching process & trials52%
Managing differences among vendors33%
Damage to existing credibility in case of bad resources22%
Has anyone introduced new prioritization frameworks or intake processes to reduce production churn or avoid “noise work?”
Once a week33%
Once every 2 weeks46%
Once a month14%
Adhoc4%
What 1-on-1?1%
Dealing with recurring feature bugs that aren't being solved can be super frustrating, but there are several strategies you can use to address the issue and prevent its recurrence:
1. Root Cause Analysis: Instead of just treating the symptoms, invest time in understanding the root cause of the recurring bugs. This might involve more in-depth testing, code reviews, or discussions with developers to identify why these issues keep coming up.
2. Thorough Testing: Improve your testing processes. Increase the coverage of automated tests, both unit and integration tests, to catch regressions early. Also, consider implementing more rigorous manual testing, exploratory testing, and user acceptance testing.
3. Clear Bug Reporting: Ensure that the bugs are reported clearly and comprehensively. Include detailed steps to reproduce the issue, expected behavior, and actual behavior. Clear bug reports help developers understand the problem better.
4. Prioritization: Prioritize these recurring bugs appropriately in your backlog. If these bugs are causing significant customer impact, they might need to be bumped up in priority.
5. Escalate When Necessary: If the bugs persist despite your efforts, escalate the issue to higher management or team leads. Sometimes, external perspective can help bring new insights to the problem.
6. Code Reviews: Encourage regular code reviews and sessions. Collaborative code reviews can help catch issues early and improve overall code quality.
7. Knowledge Sharing: If the recurring bugs are tied to specific areas of the codebase, consider organizing knowledge-sharing sessions or workshops to address the common pitfalls and challenges.
8. Retrospectives: Include these recurring bugs in your team's retrospectives. Discuss what might be contributing to their persistence and brainstorm potential solutions as a team.
9. Engage Developers: Involve developers in finding solutions. They might have insights into why these bugs are happening repeatedly and can help brainstorm ways to address them.
10. Refactor or Rewrite: If a particular area of code consistently causes issues, consider refactoring it or even rewriting it if necessary. This can eliminate underlying issues that lead to bugs.
11. Continuous Improvement: Adopt a culture of continuous improvement. Learn from each bug, document the solutions, and incorporate the lessons learned into your development process.
12. Documentation and Knowledge Base: Create a documentation or knowledge base specifically for recurring bugs. This can serve as a reference for future team members and help in quickly addressing similar issues.
13. Communication: Maintain open communication channels between testers, developers, and other stakeholders. Frequent communication can help in identifying issues early and collaborating on solutions.
Remember that solving recurring bugs might require a combination of technical, process, and cultural changes. Patience and persistence are key, as solving these issues might not happen overnight. Good luck!