Does anyone have a recommendation or documentation on database monitoring tools? Or market guide for vendor selection?
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less than 6hrs22%
Shared Services Canada (SSC) is a federal Government of Canada (GC) department that provides IT services to other GCs and agencies. In parallel to the implementation of BMC Remedy, SSC is also in the early stages of planning the implementation of SAP S/4HANA to replace many current stand-alone applications. The intent for the SAP implementation is for SSC to be a Solution as a Service (SolaaS). Is there a functioning instance where the implementation of SAP S/4HANA for the Enterprise Business Intake (EBI) process was included as a requirement to handle ITSM-related activities instead of Onyx? Any further information on best practices or lessons learned would also be appreciated.
Shortage of personnel with 'cloud’ expertise29%
Sheer sprawl of data in the existing environment26%
No visibility into the content and context of the data18%
Migration of data to the cloud13%
Data security and compliance management in the cloud9%
All of the above6%