What is your biggest pain point when outsourcing IT/software jobs?

27.1k views3 Upvotes16 Comments

VP of Global IT and Cybersecurity in Manufacturing, 501 - 1,000 employees
Time zone and language challenges between the teams.
Group Chief Information Officer in Construction, 5,001 - 10,000 employees
To fined the Right partner who care about the project not only finishing the contract with as less efforts as possible, someone who understand what strategic partner means, and long term relationship, and believe it could be Win-Win rather than "Hit and Run".
I'm sorry to say that it is very difficult to find such partner
Chief Techical Officer in Software, 11 - 50 employees
Quality, skills and Timezone. Timezone wouldn't have been an issue if the quality had been there but it became a daily chore to correct all the work that was being done.
1 1 Reply
Chief Techical Officer in Software, 11 - 50 employees

Also, ethics. I found cases of existing copy written code submitted sans copy write information as the authors own work. I was OK with open source code and libraries as long as you provide the license and don't try to pass it off as something else.

Plus unrealistic promises that obviously couldn't be met and weren't.

Chief Customer Engagement | Enterprise Architecture | Provide The Technology That Fits You in Software, 2 - 10 employees
I would say the following:
1. time difference
2. sometimes lack commitment to the project
3. cultural difference
4. lack of trust
5. lack on-site strong leadership

It also varies if one does really off-shore or has an own team. We do very often over-communicate and share a lot more than others may do. This helps to minimize the miscommunication risks. Despite all challenges I still love international development. It has definitely enriched my life.
Director of Information Technology - Ag Valley Coop in Retail, 501 - 1,000 employees
Our biggest challenge when outsourcing IT is either setting proper expectations or communications. When outsourcing skilled work, my expectations are often out of sync with what the customers capabilities were sold as.
CTO, Middle East & Africa in Software, 501 - 1,000 employees
Lack of context
Chief Security Officer in Software, 10,001+ employees
Lack of context for our environment and quality of work.
Director Of Technology in Real Estate, 501 - 1,000 employees
The intellectual property conversation. There are a lot of developers who want to maintain their contributions as their own although we are paying for it.
General Manager America at HCL Technologies (Infrastructure Services Division) in Software, 5,001 - 10,000 employees
Cultural fitment....outsourced treat a customer incident as an incident and we feel they lack empathy ...understanding of our business context
Director Of Information Technology in Government, 1,001 - 5,000 employees
Personalized customer service and relationships

Content you might like

No plans on undergoing a migration yet34%

Currently deploying SAP S/4HANA27%

Migrating to SAP S/4HANA within the next 1-2 years19%

Migrating to SAP S/4HANA within the next 3-6 years10%

Already have SAP S/4HANA in production9%


31.4k views154 Upvotes32 Comments

Yes, and it was very effective21%

Yes, but it was not particularly effective50%

No, but I would consider it23%

No, and I wouldn't consider it5%



CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
Read More Comments
48.6k views133 Upvotes326 Comments