What sort of problems have you encountered by outsourcing?

Outsourcing & Managed Services
15.1k views7 Upvotes34 Comments
Design Executive in Software, Self-employed
None, if proper communication!
4
CEO in Software, 11 - 50 employees
Getting our development team to let go of control!
3
CIO in Consumer Goods, 11 - 50 employees
Business processs & business ecosystem understanding.
CTO in Software, 11 - 50 employees
Understanding our business domain and lack of commitment.
1
CEO in Services (non-Government), 2 - 10 employees
Communication is key. Making sure you communication your goals and needs upfront then ensuring your are in consent communication throughout the process. We use Teamwork and Slack with our clients. 
1
CTO in Education, 2 - 10 employees
Highly active pre-sale, very poor aftersales. Just because you closed us as a client doesn't mean you can just sit back let it roll.

Outsourcing stresses one of the most important aspects of business: trust. Make sure you not only provide value when closing the deal but also keep investing in this trust over time to ensure a long-term and healthy relationship.
2 1 Reply
CEO in Manufacturing, 51 - 200 employees

Couldn't agree more.  To me, an outsourcing firm needs to prove why they are more efficient.  They should be masters at breaking down problems into bite sized chunks, and having specialists that can quickly and cheaply take on those chunks.  I'm not impressed if you bring 3 PhDs in to present - those people won't be doing any work for me.  Show me why you can produce more with less in real terms..

1
CIO in Consumer Goods, 11 - 50 employees
Business ecosystem understanding from partner.
Vice President / IT Services / Digital Workplace leader in Software, 10,001+ employees
After the first year (Honeymoon) is over, service generally seems to go down and the Outsoucers pull out there A team and fill the gaps in with their B/C players to save costs and move their A team onto new deals
3 1 Reply
CEO in Manufacturing, 51 - 200 employees

I have experienced the same.  That's why I try to make sure I'm only outsourcing tasks that are very clear and specific, and which could be accomplished by the B players 

2
Assistant Director IT Auditor in Education, 10,001+ employees
Calculating the metrics
EVP Technology in Services (non-Government), 1,001 - 5,000 employees
Finding the right partner with experience 
1

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