Where should product managers fit in the org structure?

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Chief Information Officer in Services (non-Government)3 years ago

Product managers should be placed where they are a conduit between sales and customer support/success.  

Vice President for Information Technology in Travel and Hospitality3 years ago

Product managers could be part of sales or marketing function. They need to be closely interfacing with customers to understand their challenges, needs, etc. Then bring those feedback to the organization and collaborate with the different departments in fulfilling/solving those challenges. 

Vice President Of Product & Technology in Finance (non-banking)3 years ago

Product Managers belong in the Product vertical of an Org. They act as the bridge between several departments. They liaise with Customers, Engineering, IT, Marketing, Sales, Support, Customer Success and Execs.

Director of Information Technology in Education3 years ago

Product Managers should be in sales or adjacent to. Their job is be customer centric.

Fractional CIO in Software3 years ago

Product managers sb in the sales team representing the customer to the organization.  PM should be advocates for the customer so that the product can thrive.

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Yes49%

No51%

Yes, we have a dedicated Customer Success operations role18%

Yes, but this Operations role also supports other functions and departments such as Sales and Marketing58%

No, but we plan to fill one within the next 12 months13%

No, we have no plans to add a Customer Success operations role9%

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