Why is value tied to the entire product experience?

378 viewscircle icon2 Comments
Sort by:
Senior Product Manager (Innovation) in Educationa year ago

Every interaction a customer has with a product or service culminates into their product experience. By focussing on value across the product experience, product teams can find opportunities to enhance that experience in a way that meets customer needs/pain points/desires and also creates value for the organisation. Overlooking this approach could result in disjointed experiences that may detrimentally affect each other, undermining the overall value outcome which teams are working towards.

Director of Product Managementa year ago

I'm not entirely sure what the 'entire product experience' means as context is important but for me, 'value' and the delivery of it is why we work on the product. If what we do - or the outcome of what we do - has little or no value, then our energy, emotion and effort could and should be better spent elsewhere. 

Content you might like

Separate processes and tools

Partial integrations, some coverage gaps100%

Centralized reporting, limited action

Unified orchestration layer across environments

View Results

Cost of RPA products25%

Lack of developers who can code RPA applications43%

Amount of customization needed to automate business processes27%

Lack of RPA code maintenance resources4%

View Results