Content James is Following

How much development are you doing in-house as opposed to outsourcing it?

Less than 20%

Between 20%-30%

Between 30%-50%

Between 50%-70%

More than 70%

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Is AI going to affect the number of jobs in your company in the next 12 months?

Yes, more jobs created

Yes, jobs lost to AI

Other (please comment)

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In reading the book 'When Machines Become Customers' by Don Scheibenreif and Mark Raskino, I start to be intrigued by this idea that Machine-Machine business models are rapidly developing new opportunities (enabled via IoT + AI + Cloud), and this 'explanation' starts to join the dots in a meaningful way.  Definition as per Scheibenreif & Raskino: 'A Machine Customer is a non-human economic actor who obtains goods or services in exchange for payment' This has consequences, and I reference the statement in the book that resonates with me; 'today's digital channels will evolve to become tomorrow's Machine Customers' Very little is 'out there' directly on this idea in this same way (almost all of it links back to Gartner research), and I would be very interested to hear if you are engaging with this and your thoughts in general.

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During a recent discussion with peers, it became apparent that the role and prominence of the "IT Business Relationship Manager" (IT BRM), has undergone significant transformations in recent years and, in some instances, has seemingly diminished from our collective operating models.  Have others observed or encountered a similar trend, and if so, what factors may be contributing to this shift?  Furthermore, are roles like 'Account Managers' and 'Demand Managers' making a comeback, and if they are, what insights and lessons can be learned this time around?

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Looking ahead, what emerging tech expertise or skill sets do you anticipate will be most challenging to acquire, and is your organization making any changes to its talent strategy to adapt?

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How do you feel about “agent pricing” versus the traditional per seat SaaS pricing model? Should companies pay less for software that requires less human overhead, or more since it replaces humans?