Top 10 Analyst Strategies for IT Service
Building a Viable Success Platform for What Comes Next
Welcome
According to Gartner, "to remain relevant to their clients, technology service providers (TSPs) need to be in sync with the disruptive innovations in the technology sector and operating/service models," but Gartner's research concludes that this isn't necessarily happening. Gartner provides 10 recommendations for taking action with the tracking of key metrics at the top of the list because "what is not measured right is not managed right."
This research provides an overview of the following:
- The metrics that will most impact business outcomes
- Insight into how to redefine SLAs to be more business-driven
- Ways to avoid overdoing ITIL
Autotask Content
Key metrics that matter for driving efficiency, accountability and growth.05 July 2016
Gartner recommends tracking fewer than ten Key Performance Indicators (KPIs) to ensure that they are 'specific, measurable, attainable, relevant and time-bound'. Autotask Corporation has helped thousands of ITSPs automate and optimize their IT service delivery and to establish and track performance benchmarks.
Autotask's Top 5 KPIs for IT Service Providers
Autotask recommends 5 specific KPIs that every technology service provider should track in their business. [...]
Top 10 IT Service Management Next Practices
23 February 2016
Gartner FoundationalThis research is reviewed periodically for accuracy. It was last reviewed on 23 February 2016. |
The new challenges of the cloud and everything-as-a-service models demand new tools, skills and IT service management practices. Future-ready practices and capabilities in people, processes, technology and business management can be differentiators for internal and external IT service providers.