Salient has been supplying managerial decision support for companies and organizations of all sizes for over 25 years. In Gartner’s 2011 “Magic Quadrant for Business Intelligence,” Salient Management Company was evaluated as a market player based on its “ability to execute” in several areas, especially
“customer experience.” One of the Quadrant inclusion criteria for all vendors was to obtain a minimum of 20 customer survey responses. Salient not only satisfied that requirement, we blew it away. The fact is that our customers love telling their Salient success stories.
Management Expertise
Salient's key value proposition is founded on its strong understanding of management processes (especially in Economic Value Added & Activity Based Management) and issues, with particular expertise in parts of the market.
Salient is Known by the Companies We 'Keep'
Salient has built a worldwide reputation as the premier provider of performance management solutions to the Direct Store Delivery (DSD) space and has parlayed this success to a diversity of other areas, particularly retail, healthcare, government services and education. Our numerous clients span 53 countries with over 35,000 users and include some of the world's largest consumer goods companies, and Salient has earned over a 90% retention rate among its customer base. This high level of customer satisfaction is confirmed by the Gartner Research Report (included with this issue of The Salient Point).
Tailor Made Solutions
Every customer comes to us with unique challenges and goals, so we tailor the performance management solutions we offer to meet whatever specific needs each client has. In a word, our solution does not come in a one-size-fits-all package. We are committed to our customers' success—based on their objectives, not ours.
Of particular note, we work closely with every client to ensure that our performance management solution is seamlessly aligned with their organizational structure and goals. This devotion to customer customization is one of the many value-added services that Salient brings to the relationship behind the scenes.
