The Salient Point: Special Edition

A Leader in Customer Experience

Customer ExperienceSalient has been supplying managerial decision support for companies and organizations of all sizes for over 25 years. In Gartner’s 2011 “Magic Quadrant for Business Intelligence,” Salient Management Company was evaluated as a market player based on its “ability to execute” in several areas, especially “customer experience.” One of the Quadrant inclusion criteria for all vendors was to obtain a minimum of 20 customer survey responses. Salient not only satisfied that requirement, we blew it away. The fact is that our customers love telling their Salient success stories.
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BI Platforms User Survey, 2011: Customers Rate Their BI Platform Vendors

BI Platforms User SurveyGartner recently surveyed business intelligence (BI) leaders to learn their experiences with BI platforms from 25 vendors. The results will provide insights for those selecting BI vendors and for customers wanting to benchmark suppliers.

This document was revised on 28 September 2011. For more information, see the Corrections page on gartner.com.
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The Virtual CEO

Guy Amisano by Guy Amisano, President, CEO
One of the greater problems in managing large, complex enterprises is the misalignment between people in authority and those who operate the business every day. This article is about a realignment of the organization around the same objectives for creating value and empowering people down the organization to use their specific experience to take a direct role in the value-building process.
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The Salient Difference:
Free-Form Decision-Making

continuous improvement processLike no other system, Salient closes the gap between information producers and information consumers. Traditional, predetermined pathways through data are inflexible. Information is simply too hard for business users to fully grasp or to use for decision making.
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"The Salient Point: Special Edition: Customer Experience" is published by Salient. Editorial supplied by Salient is independent of Gartner analysis. All Gartner research is © 2011 by Gartner, Inc. All rights reserved. All Gartner materials are used with Gartner's permission. The use or publication of Gartner research does not indicate Gartner's endorsement of Salient's products and/or strategies. Reproduction or distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp.

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