The Salient Point: Special Edition

The Salient Difference: Free-Form Decision-Making

Like no other system, Salient closes the gap between information producers and information consumers. Traditional, predetermined pathways through data are inflexible. Information is simply too hard for business users to fully grasp or to use for decision making.

Salient's solution eliminates all of these barriers for decision-makers and knowledge workers throughout any organization.

Discover the world's first entirely user-driven, free-form decision support technology, fully consistent with the fluid nature of human thought. That's Salient. Simply point-and-click to follow your thought process, immediately and efficiently gathering and organizing all data supporting that thought. Free association (of data to thought) together with real time visualization and analysis tools enable the user to "fly" through data in any manner that suits the unique situation, to arrive at the "root cause." This intelligence gives the user everything he or she needs to optimize results. The Salient software entirely eliminates dependency on other staff for data access, intelligence formation, and analysis. Unlike traditional BI systems, Salient's "visual data mining" capability is based on an analytical processing model that works like a dutiful super-bot, following the user's thought process to gather, compute and show the relationships between quantifiable data. The Salient solution organizes all of the historical facts that fit the user's need at that moment and presents them in visually engaging graphs and charts that highlight patterns, trends and outliers hidden among vast data. As thinking shifts direction, the next answer arrives instantly, and then the next after that until the user gets to the root cause – the actionable information. The actionable information becomes apparent—not in minutes—but in seconds.
continuous improvement process
Figure 1

Salient's technology platform enables decision-makers from the CEO to any manager to:


(see fig. 1)
  1. Survey the entire history of value productivity on an ad-hoc basis
  2. Visualize patterns, trends and individual outliers
  3. Drill into root causes of performance outliers
  4. Make continuous "value" monitoring and improvement fast, easy and relevant




"The Salient Point: Special Edition: Customer Experience" is published by Salient. Editorial supplied by Salient is independent of Gartner analysis. All Gartner research is © 2011 by Gartner, Inc. All rights reserved. All Gartner materials are used with Gartner's permission. The use or publication of Gartner research does not indicate Gartner's endorsement of Salient's products and/or strategies. Reproduction or distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp.

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