Corrections 2013
A listing of corrections, errors and omissions.
Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
16 May 2013
"How to Decide Between Microsoft Office Professional Plus and Office 365 ProPlus" (G00251048) was republished to clarify the Licensing Benefits of Office 365 ProPlus section, and Microsoft's remote use restrictions and allowances for Office 365 ProPlus based on whether it is licensed through an Enterprise Agreement or the Microsoft Online Subscription Program. Also, in Table 1, we eliminated the duplicate Office Professional Plus (license only) column. An updated version of this research is available on Gartner.com.
15 May 2013
"In-Memory Data Grids Enable Global-Class Web and Mobile Applications (While Not Bankrupting Your Company)" (G00224596) was republished to add Pivotal to the IMDG vendors list in Note 1. An updated version of this document is now available on Gartner.com.
13 May 2013
"Vendor Rating: Cisco" (G00250026) was republished to correct the Market Offerings section under Access Layer to correctly reference an upgrade path for 802.11ac, not 802.11a and 802.11c. An updated version of this research is available on Gartner.com.
9 May 2013
"Toolkit: Enterprise-Owned Mobile Device Policy Template" (G00234943) has been revised to remove incorrect references to bring-your-own-device policies, rather than enterprise-owned policies. The updated document is now available on gartner.com.
7 May 2013
In "Cool Vendors in Human Capital Management Software, 2013" (G00250252), the correct name for a key reference customer is Mauna Kea Technologies, which appears in the Why Cool section for Aragon-eRH. A corrected version of the document is now available on gartner.com.
"Magic Quadrant for Enterprise Search" (G00237241) has been republished with new introductory comments to the sections on Oracle and Perceptive Software and a slightly revised definition of Visionaries. The revised version of the document is now available on gartner.com.
3 May 2013
"Use an Innovative Approach to Manage I&O Budgets Beyond 2013" (G00248552) was republished to correct the Figure 1 caption dates to match the bar chart, and to add a footnote to reflect that the 2013 data is projected. An updated version of this research is available on Gartner.com.
"Emerging Market Analysis: Data Center Transformation in Mexico Brings Monetization Opportunities" (G00248220) was revised to remove erroneous information that NextFort and Compass Datacenters are partners with IO. An updated version of this document is now available on gartner.com.
2 May 2013
"Magic Quadrant for WAN Optimization Controllers" (G00231910) has been republished to correct a Caution in the Riverbed Technology section. While Riverbed's Granite edge virtual server can provide highly differentiated capabilities for demanding workloads, it has not yet achieved a high degree of visibility in the broad market. An updated version of the document is now available on gartner.com.
1 May 2013
"Market Share Analysis: Consulting Services, Worldwide, 2012" (G00248576) has been republished to include growth numbers in euros in the Other Notable Vendors section. An updated version of the document is now available on gartner.com.
26 April 2013
"Cool Vendors in Product Design and Life Cycle Management, 2013" (G00248738) has been republished to update information regarding challenges faced by Stylesight. An updated version of this document is available on gartner.com.
24 April 2013
"Financial, Revenue and Demand Performance of Communications Service Providers, North America, 2012" (G00250379) has been republished to include "Major Movements" sections in Chapter 1. The data in the tables is unchanged. The revised version of this document is now available on gartner.com.
23 April 2013
Dropbox Adds Team Features, But Still Falls Short of Enterprise Requirements" (G00250446) has been revised to correct the information in the section Dropbox's Enhancements to its Enterprise Capabilities will Make the Service More Acceptable to Some Enterprises, But Not Most. On 10 April 2013 (after publication of this research note), Dropbox announced support for single sign-on through the SAML protocol and a new name for its Dropbox for Teams product (now called Dropbox for Business). This revised research note reflects this new information. An updated version is now available on gartner.com.
"Market Share: Carrier Network Infrastructure, Worldwide, 2012" (G00248663) has been republished to correct the statistics in the "Others" row in Table 1-7 ("Carrier Network Infrastructure Market Share, Asia/Pacific, 2012"). The revised version is now available on gartner.com.
"IT Market Clock for Infrastructure Protection, 2013" (G00239184) has been republished to change Tektronix Communications-Arbor Networks to Arbor Networks, as it is better known in the industry. A revised version of the document is now available on gartner.com.
18 April 2013
"Magic Quadrant for Global Third-Party Logistics Providers" (G00236375) was republished to correct some information in the DSV section. We've clarified that the company has owned offices and about 21,000 staff in 74 countries (and, outside those countries, it is represented through agency offices), and customers that can benefit from DSV Road's dedicated network will find added value from DSV's 3PL operation. A corrected version is available on gartner.com..
In "Sprint-SoftBank Will Need to Show Its Value to the Enterprise" (G00247708), under the heading Improving Wireline Portfolio, we have updated Sprint's position relative to the leading global network service providers to reflect the most updated, relevant research on the subject. Under Recommended Reading, we replaced "Magic Quadrant for U.S. Telecommunications Service Providers" with "Magic Quadrant for Global Network Service Providers." A corrected version of the document is now available on gartner.com.
17 April 2013
"IT Market Clock for Programming Languages, 2013" (G00238760) was republished to fix the name of Fresche Legacy. An updated version of this document is now available on gartner.com.
"What Managers Need to Know About Amazon Web Services" (G00248813) has been revised to correct the information in the section Understand What You're Buying that describes the costs of Amazon Web Services. The paragraph now shows that Amazon Virtual Private Cloud (VPC) is free, but the hardware VPN tunnel is not. An updated version is now available on gartner.com.
16 April 2013
"Forecast: Memory, Worldwide, 2010-2017, 1Q13 Update" (G00246554) has been updated to correct the dates in the column headings in Tables 2-1 and 2-2 in Chapter 2, DRAM Market Statistics. No other data has changed. An updated version of this document is available on gartner.com.
"Cool Vendors in Application Performance Monitoring, 2013" (G00249231) has been revised to reflect that the goal of Renesys has been to expand cases previously used mainly by government, network service providers and large data center operations. The updated document is now available on gartner.com.
"Market Share: IT Services, 2012" (248577) has been republished to correctly indicate that two years of data are presented rather than three, and to adjust distribution of revenue for IBM in IT outsourcing and business process outsourcing segments. An updated version of this document is available on gartner.com.
15 April 2013
"PPM Market Universe: Using Our PPM Magic Quadrants, MarketScopes and Roundups" (G00237750) has been revised to link to the recently published "PPM Market Universe: Specialized Automation of PPM Processes in Architecture, Engineering and Construction Environments." An updated version is available on gartner.com.
12 April 2013
"Diligently Evaluate Outcome-Based Managed Services Versus Capacity-Driven Staff Augmentation" (G00246978) was revised to remove one of the examples of outcome-based managed services because it inadvertently contained some proprietary information. An updated version of this document is now available on gartner.com.
"Market Trends: IT Governance, Risk and Compliance Management, Worldwide, 2013" (245583) has been revised to show revised company profiles for two vendors, MetricStream and Modulo. An updated version of this document is available on gartner.com.
11 April 2013
"Quarterly Statistics: Disk Array Storage, All Regions, 4Q12 Update" (G00246406) that now enables the "Copy/Convert to Currency" function in the Pivot sheet. An updated version of this document is now available on gartner.com.
10 April 2013
"Cool Vendors in DevOps, 2013" (G00250243) was republished to correct the reference to Salt Stack in the vendor section under Why Cool to reflect that Salt Stack works in a push model where intelligence is run on the endpoints, but it can also work in a pull model. An updated version of this research is available on Gartner.com.
9 April 2013
"Three More Technologies That Midsize Enterprises Should Evaluate in 2013" (G00250646) has been revised to change the word "intrasite" to "intersite" in the text of the third Impact. A corrected version is available on gartner.com.
5 April 2013
"Competitive Landscape: Touch Controllers Evolve Into a System Solution, Worldwide, 2013" (G00239596) has been republished to correct the band sizes in Figure 3, which illustrates the touch controller revenue of the top 10 vendors; the vendors' share of the total market, as noted in this figure, has also been revised. Additionally, the 2013 touch controller market growth has been revised to 30%. An updated version of the document is now available on gartner.com.
4 April 2013
"Technology Overview for Uplift Analysis" (G00232672) has been revised to update the description of FICO in the Technology Alternatives section. An updated version is now available on gartner.com.
"A Guide to Mobile Testing Tools and Services" (G00230814) was republished to correct the company name and URL for Tricentis in Note 4, Scripted Testing Tool Vendors. An updated version of this research is available on gartner.com.
"Vendor Guide for Administrative ERP Applications" (G00226916) has been revised to reflect corrections to the availability date and number of customers for Oracle Fusion Applications. The updated document is now available on gartner.com.
3 April 2013
"IT Metrics: Align IT Investment Levels With Strategy Using Run, Grow, Transform and Beyond" (G00229668) was republished to swap the positions of the terms "Discretionary and "Nondiscretionary" in Figure 1. An updated version is available on gartner.com.
"Market Share Analysis: Wireless LAN, Bluetooth and GPS Semiconductors, Worldwide, 2012" (G00246507) has been republished to correct the 2012 GPS semiconductor vendor revenue and market share and growth numbers for Broadcom and Others in Table 4. An updated version of the document is now available on gartner.com.
29 March 2013
"PPM Market Universe: Specialized Automation of PPM Processes in Architecture, Engineering and Construction Environments" (G00247063) has been republished to remove references to Oracle Skire and clarify the Oracle Primavera product. An updated version of this document is available on gartner.com.
28 March 2013
"Magic Quadrant for Endpoint Protection Platforms" (G00239869) has been revised to correct a vendor name reference in the LANDesk Cautions section. The LANDesk Security Suite relies on Kaspersky Lab to review suspicious code samples and prepare custom signatures for targeted malware samples. The updated document is now available on gartner.com.
"Who's Who in Open-Source, Scale-Out File System Storage" (G00231974) was republished to delete Bloomberg as a reference customer under Red Hat Storage Server and in Table 1. An updated version of this research is available on Gartner.com.
25 March 2013
"Critical Capabilities for U.S. Wireline Telecom Services" (G00246282) has been republished to change the phrase "Overall Product Rating" to "Average Product Rating" in the headings for the individual vendor sections.
22 March 2013
"Forecast: IT Services, 2011-2017, 1Q13 Update" (G00248578) has been updated to correct a small error in software support in Ireland. An updated version of this document is now available on gartner.com.
"Market Trends: IT Governance, Risk and Compliance Management, Worldwide, 2013" (G00245583) has been updated to correct a publishing error that resulted in incorrect data being displayed in Figure 4. An updated version of this document is now available on gartner.com.
20 March 2013
"Top Consumer Technology Trends of 2013 Will Drive Changes in Infrastructure and Operations Management" (G00247851) was republished to correct the date in the Figure 5 subcaption from 2008 to 2011. An updated version of this research is available on gartner.com.
19 March 2013
In "MarketScope for Enterprise File Synchronization and Sharing" (G00226376), we replaced "GroupLogic" with "Acronis" in the "Content management, managed file transfer and collaboration" bullet to reflect the GroupLogic acquisition. In the Acronis vendor entry, we corrected our presentation of the product names "activeEcho" and "mobilEcho." A corrected version of the document is now available on gartner.com.
"Technology Overview for Virtualization and Containment Solutions for Advanced and Targeted Attacks" (G00246915) has been republished to change the product name "Invincia Enterprise Edition" in the Technology Providers section to its correct name, "Invincea Enterprise Edition." An updated version is available on gartner.com.
13 March 2013
"Top Consumer Technology Trends of 2013 Will Drive Changes in Infrastructure and Operations Management" (G00247851) was republished to correct Figure 1 to reflect all five impacts for top consumer technology trends of 2013 and their related Recommendations. An updated version of this research is available on Gartner.com.
11 March 2013
"Magic Quadrant for User Authentication" (G00231072) has been revised to reincorporate some omitted text in the third bullet of TeleSign's Strengths section. A corrected version is available on gartner.com.
8 March 2013
In "Criteria for Developing the 2013 Magic Quadrant for IT Service Support Management Tools" (G00246593), we corrected the bulleted list in the Offering (Product) Strategy section to denote that there are four, not three, features in that category that we evaluate. A corrected version of the document is now available on gartner.com.
"Optimizing Business Performance With Supply Chain Analytics" (G00247804) has been republished to correct the text in Figure 1. An updated version of the document is available on gartner.com.
6 March 2013
"Competitive Landscape: New Opportunities and Imperatives Shape the Talent Management Software Market" (G00229896) has been updated to correct an omission. The previous version indicated that SumTotal mainly targets enterprise midsize customers, while in fact the company mainly targets enterprise and midsize customers. An updated version of this document is now available on gartner.com.
4 March 2013
"Have You Discovered the SAP Solution Manager 'Crown Jewels'?" (G00247460) has been republished to update Bayer MaterialScience's sales numbers and employee numbers for 2012. An updated version of the document is now available on gartner.com.
"Market Trends: Slowing Innovation Lengthens Consumers' Device Replacement Cycles" (G00238106) has been revised. Due to a publication error, the figure titles on Figures 2 and 3 were incorrect. An updated version of this document is available on gartner.com.
"Teardown Report: iPad Mini, Wi-Fi Version" (G00245910) has been republished to make a correction on page 15: the codec in the iPhone 5 is now correctly referenced as CS42L65 and that in the iPad 4, iPad Mini and iPod fifth generation as CS42L81. An updated version of this document is now available on gartner.com.
"Who's Who in Innovation Management Technology" (G00231384) has been revised. Due to a publication error, the figure titles on Figures 2 and 3 were incorrect. An updated version of this document is available on gartner.com.
"Apply the Nine Critical Capabilities of Database Audit and Protection " (G00248245) was updated to correct the text in the No. 4 and No. 5 boxes in Figure 1, to match the headings in the body of the research. An updated version of the document is now available on gartner.com.
25 February 2013
"Teardown Report: iPad Mini, Wi-Fi Version" (G00245910) has been revised to add descriptions of three feature categories — game mechanics, events and campaigns, and social features — that were inadvertently omitted from the published version. The "%" sign has been added to Figures 1 and 3, and there is additional clarification to help with the interpretation of Figures 1 to 4 (particularly Figure 4) in the Appendix. An updated version is now available on gartner.com.
"Service Provider Wi-Fi Will Drive Changes in Enterprise Wireless LANs" (G00247733) has been republished to correct the acronym DAS as distributed antenna systems. An updated version of this research is available on Gartner.com.
22 February 2013
In "The Gartner CRM Vendor Guide, 2013" (G00245944), we have renamed Customer Engagement Center to Social Media Engagement System for Customer Service. We've also expanded a heading on page 48 to read Social Media Engagement Systems for Marketing. A corrected version of the document is now available on gartner.com.
In "The Concise Social for CRM Vendor Guide, 2013" (2295516), we have updated a column heading in Table 1 from "Social Media Engagement" to "Social Media Engagement for Marketing," and in Table 4 from "Service, Listen, Respond" to "Social Media Engagement System for Customer Service." A corrected version of the document is now available on gartner.com.
20 February 2013
In "Now Is the Time for Mainstream IT Organizations to Understand PaaS" (G00247065), we added two titles in the section Planning for PaaS in 2013. A corrected version of the document is now available on gartner.com.
Magic Quadrant for Endpoint Protection Platforms" (G00239869) has been republished to correct the branding of a Microsoft offering to System Center 2012 Endpoint Protection (SCEP) and to clarify that SCEP clients use Windows user/administrator rights management for removal protection. An updated version is available on gartner.com.
15 February 2013
"Best Practices in Business Etiquette for Social CRM" (G00233999) has been republished to correct the list numbering in the document. An updated version of this research is available on gartner.com.
13 February 2013
"Magic Quadrant for CRM Web Customer Service Applications" (G00226042) has been revised. We have made two changes to increase the clarity of the content. First, we added a date by which formal data collection ended (23 October 2012). Second, we added a Caution bullet to the Oracle section to highlight a decline in client inquiries regarding RightNow Technologies after the company was acquired by Oracle. Also, we corrected the Avaya revenue figure. The updated document is now available on gartner.com.
6 February 2013
"Magic Quadrant for Data Warehouse Database Management Systems" (G00238144) has been republished with the following revisions. In the first sentence of the introductory paragraph on Kognitio we have corrected details of the company's history in this market. In the last sentence of the first Caution on Oracle we now include customer feedback about Oracle's account management. In the third Caution on Oracle we now observe that the percentage of competitive situations with IBM is based on our survey of reference customers. We have also made minor amendments to the fourth Strength in the section on Teradata. Finally, we have added a statement about our research methodology as Note 5.
5 February 2013
"Technology Overview of Mobile Application Containers for Enterprise Data Management and Security" (G00247134) was republished to update Table 2 to more accurately reflect the major container vendors, and the features they support. An updated version of this research is available on Gartner.com.
"HTML5 and Web Technologies Are Becoming Major Forces in Mobile Application Development" (G00247241) has been republished to correct the spelling of one of the listed vendors (Sencha). An updated version of this document is available on gartner.com.
31 January 2013
"Competitive Landscape: Microsoft Dynamics CRM Services, North America and Western Europe " (G00234396) has been revised to move MakeSoft to the list of Microsoft Dynamics CRM service providers in Spain in Table 2. An updated version of this document is now available on gartner.com.
"MarketScope for Business Intelligence and Information Management, North America" (G00231142) has been republished to change "Teradata Services" to "Teradata Services (Teradata Consulting and Claraview)." An updated version is available on gartner.com.
30 January 2013
"Competitive Landscape Mobile Device Management Market, 2012" (G00228950) has been revised in light of additional information regarding vendor marketing claims. Table 1 (Stand-Alone Appliance Flows Per Second) has been revised to reflect the appropriate current marketing claims of vendors in the Network Behavior Analysis market at the time of publication. An updated version of this document is available on gartner.com.
"Vendor Rating: Intel" (G00234566) was republished to correct the financial rating in Table 1 and in the Corporate Viability section from Strong Positive to Positive to more accurately reflect a revenue decline largely due to the effects of a weak macroeconomic environment on PC unit sales. An updated version of this research is available on Gartner.com.
"Market Share Alert: Server Shipments, Worldwide, 4Q12" (G00246372) has been republished to correct the 3Q12 and 4Q11 worldwide server shipments and the worldwide x86 server shipments in Table 1 and Table 3, respectively. The companies affected in Table 1 include Cisco, Lenovo, Inspur Electronics and Oracle. In Table 3, the companies affected include Cisco, Lenovo, Inspur Electronics, Sugon and Huawei Technologies. An updated version of the document is now available on gartner.com.
28 January 2013
"Agenda Overview for Application Infrastructure, 2013" (G00245335) was republished to show that best-of-breed incumbents in Figure 1 are middleware specialists, and to correct the Key Issues section on trends in enterprise adoption and best practices for integration middleware to indicate that CSB offerings embed the integration brokerage role. An updated version of this research is available on Gartner.com.
23 January 2013
"New IT Management Skills Are Required in Response to How IT Capabilities Are Being Packaged and Delivered" (G00239069) was republished to change two text references so they correctly cite Figure 2. An updated version is available on gartner.com.
22 January 2013
"Magic Quadrant for User Administration and Provisioning" (G00246546) has been republished to correct a product name in the NetIQ-Novell section from Novell Access Governance Suite 6 to NetIQ Access Governance Suite 6. An updated version of the document is now available on gartner.com
"Gartner to Retire the Magic Quadrant for Workload Automation" (G00246645) was republished to correct the references to the revenue footprint for workload automation from $1.6 million and $1.8 million to $1.6 billion and $1.8 billion. An updated version of this research is available on Gartner.com.
16 January 2013
"Managing Virtualization Today for Cloud Tomorrow" (G00239065) has been revised to add eG Innovations to the list of general monitoring sample vendors supporting multiple hypervisors. The updated document is now available on gartner.com.
15 January 2013
"Integrating Governance, Enterprise Architecture and IT Service Management to Drive Enterprise IT Maturity" (G00246232) has been republished to clarify and embellish the Enterprise Architecture section (under "Three Core Domains") and to standardize on "EA" (rather than "EITA") throughout the research. An updated version is available on gartner.com.
"Forecast: Mobile Phones, Worldwide, 2009-2016, 4Q12 Update" (G00247290) has been updated to correct a database error that resulted in incorrect data in basic phone unit sales by country in Western Europe. The database issue has been corrected and the data rerun. An updated version of this document is now available on gartner.com.
"Magic Quadrant for Meter Data Management Products" (G00239153) has been republished to correct the spelling of a Ferranti Computer Systems partner from Avende to Avanade. An updated version of the document is now available on gartner.com.
"Clinical Study Protocol Design Practices and Technology Enable Better Studies" (G00238146) has been republished to change a reference to Medidata's Rave Protocol Designer to Medidata Designer. An updated version of the document is now on gartner.com.
"Magic Quadrant for Master Data Management of Product Data Solutions" (G00231891) has been republished to correct a factual error regarding the Oracle Product Data Hub (PDH) in the third Caution on Oracle. The text now correctly states: "The data model within Oracle PDH is derived from, and based on, the EBS Data Model." The revised version of this document is now available on gartner.com.
"Market Trends: Total Addressable DCIM Market Will Reach $1.7 Billion by 2016" (G00239150) has been revised. In the original document, we incorrectly indicated that partnerships exist between BMC Software, Modius, Sentilla and Nlyte Software and between CA Technologies and iTRACS to deliver an integrated DCIM platform. While agreements and partnerships may exist, these vendors continue working on developing integrated DCIM platforms. We also added SynapSense as a DCIM specialist (cooling system) vendor. An updated version of this document is now available on gartner.com.
11 January 2013
"Forecast Alert: IT Spending, Worldwide, 4Q12 Update" (G00229878) has been republished to correct errors in Table 1 and Table 2. The denomination in the title of Table 1 was changed from "Millions of Dollars" to "Billions of Dollars," and some corrections were made to the 2013 delta information in Table 2. An updated version of this document is available on gartner.com.
"SWOT: QlikTech, Business Intelligence and Analytics, Worldwide" (G00229827) has been revised to correct the status of a QlikTech money-back guarantee. It was discontinued in October 2012. An updated version of this document is now available on gartner.com.
10 January 2013
"How to Succeed in Revamping Your PKI Program" (G00234923) has been republished to clarify a sentence in the Comodo write-up regarding a security problem in 2011. In addition, the data in Figure 1 was revised, along with its title and source line. An updated version is available on gartner.com.
In "The Gartner CRM Vendor Guide, 2013" (G00245944), we have added Monetate in the vendor list in the Web Content Testing Tools for E-Commerce section. A corrected version of the document is now available on gartner.com.
9 January 2013
"A Guide to PLM Providers for Formulated Packaged Goods Industries" (G00225617) has been republished to clarify a product name in the third bullet under "Strengths" in the Siemens section (Comos for plant engineering). An updated version is available on gartner.com.
"Magic Quadrant for Communications Outsourcing and Professional Services" (G00229632) has been revised to correct a misspelling of Dimension Data in two locations. The updated document is now available on gartner.com.
7 January 2013
"Magic Quadrant for Identity and Access Governance" (G00235195) was republished to add STEALTHbits Technologies to the "Vendors to Watch" section. The vendor was inadvertently omitted upon initial publication. An updated version of this document is available on gartner.com.
8 January 2013
"Critical Capabilities for Public Cloud Storage Services" (G00237738) has been revised to correct the product name for AT&T Synaptic Storage as a Service. An updated version of this document is now available on gartner.com.
4 January 2013
"Forecast: Smartphone Production by Chinese
Manufacturers, 2011 to 2016" (G00228430) has been republished to correct references to "Millions of Units" to "Thousands of Units" in Tables 1, 2 and 3. An updated version of the document is now available on gartner.com.
In "The Nexus Effect and How the Nexus of Forces Alters Established Architecture Models" (G00238661), we've revised the "Use WOA to Participate in the Global-Class Application and Information Exchange" section to note that enterprise-class systems are designed for enterprises first, not the cloud, which we had originally stated. An updated version of this document is now available on gartner.com.
