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Corrections 2015

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

26 August 2015
"Magic Quadrant for IT Service Support Management Tools" (G00270132) has been revised to remove a caution statement from the ServiceNow section that was inadvertently retained from a draft version of the document. The updated document is now available on gartner.com.

24 August 2015
"Activist PMOs and the Struggle for Lean PPM" (G00274838) has been revised to correct the legend in Figure 1. The color indicators were reversed in the original publication. Now green has been revised to “Actual Scope” and blue to “Desired Scope.” A corrected version is available on gartner.com.

17 August 2015
"Toolkit: Finding the Right BI and Analytics Service Provider" (G00272403) has been republished to amend two incorrect email addresses in the downloadable Excel database (272403_find_best_bia.xlsx). On the BIA Service Providers tab, the email address for IBM Global Business Services (cell M304) is info@ibm.com, and the email address for iDatix (cell M305) is info@idatix.com. The corrected version is now available on gartner.com.

11 August 2015
"Market Share Analysis: Application Infrastructure and Middleware Software, Worldwide, 2014" (G00273378) has been updated. We have amended Table 4, noting that Provenir changed its name to Kitewheel in 2014. An updated version of this document is now available on gartner.com.

10 August 2015
"Market Guide for Solvency II Solutions" (G00273107) has been revised to correct the numerical legend on several spider charts. An updated version of this document is available on gartner.com.

"Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2012-2019, 2Q15 Update " (G00278967) has been republished to fix an error in the currency conversion macro. There was an issue with the currency conversion macro that was resulting in an error message when it was run. This issue has been resolved, and an updated version of this document is now available on gartner.com.

6 August 2015
"Magic Quadrant for Enterprise File Synchronization and Sharing" (G00268445) has been revised. The Dropped subsection added text to clarify the change in the inclusion criteria. In the Noticeable Absences section under IBM, text was added to clarify that IBM did not qualify because its product, IBM Connections Files Cloud, was launched after the Magic Quadrant qualification date. In addition, the deal between IBM and Box has been clarified to be "nonexclusive," and IBM will integrate and sell Box as part of its "enterprise content management and social" offerings. A corrected version is available on gartner.com.

3 August 2015
"Critical Capabilities for Network Services, Asia/Pacific" (G00268255) has been updated. We have replaced all instances of "Tata" with "Tata Communications" to distinguish it from others in the Tata group of companies. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Web Application Firewalls" (G00271692) has been republished to revise the wording regarding Singtel's intended acquisition of Trustwave in the Market Overview section. The updated document is now available on gartner.com.

31 July 2015
"Emerging Technology Analysis: Deception Techniques and Technologies Create Security Technology Business Opportunities" (G00278434) was revised to add a clarification note below Table 1 of deception providers to ensure readers understand the methodology and definition used in the classification of each provider's network deception capabilities. Additionally, CyberTrap, a provider of distributed decoy systems, was added to the table. An updated version of this document is now available on gartner.com.

29 July 2015
"Vendor Rating: IBM" (G00270226) has been updated to clarify some wording in the Market Offerings/Cognitive Computing section. The fourth and fifth paragraphs of this section now read: “Sample frameworks include Watson Engagement Advisor to provide confidence-rated answers to natural-language questions for self-service or contact center applications and Watson Discovery Advisor to help people find answers to questions for which there was no previously known answer. Watson Analytics combines Watson natural language dialog services with traditional analytics applications to enhance the value of those applications.” An updated version of this document is available on gartner.com.

28 July 2015
"Magic Quadrant for Enterprise File Synchronization and Sharing" (G00268445) was revised to correct information in the Caution section for the vendor Box. Box's sales and marketing costs in 2014 as a percentage of revenue were 96%, not 138%. An updated version of the document is now available on gartner.com.

"Start Creating More Disposable Apps" (G00275935) was republished to update a reference to FeedHenry, as it has been acquired by Red Hat and is now known as the Red Hat Mobile Application Platform. An updated version of this document is now available on Gartner.com.

27 July 2015
"Smart Data Discovery Will Enable a New Class of Citizen Data Scientist" (G00264037) has been republished because the vendor Yseop was incorrectly spelled 'Yesop.' This error has been corrected and an updated version is now available on gartner.com.

22 July 2015
"Assessment of Track-and-Trace and Serialization Legislation for Life Science Companies, Worldwide" (G00256660) has been republished to update the 2015 dispenser date in Figure 2. An updated version of this document is available on gartner.com.

21 July 2015
Figure 4 (Vendors by Functionality – Part 2) in "Market Guide for Online Fraud Detection" (G00271775) was revised to show that iovation has mobile platform mulitaspect capabilities. An updated version of the document is now available on gartner.com.

"Forecast: DRAM Market Statistics, Worldwide, 2012-2019, 2Q15 Update" (G00278659) has been updated. We have corrected Tables 2-9 and 2-10 showing quarterly low-power DRAM ASPs; these should have been revised in the previous update to reflect the correct quarterly ASPs but were inadvertently overlooked. An updated version of this document is now available on gartner.com.

15 July 2015
"Forecast: DRAM Market Statistics, Worldwide, 2012-2019, 2Q15 Update" (G00278659) has been updated. We have corrected Table 4-4 showing quarterly low-power DRAM ASPs due to an error that caused pricing to be misaligned with the quarters. An updated version of this document is now available on gartner.com.

13 July 2015
"Market Share Analysis: Enterprise Distributed System Backup/Recovery Software Market, Worldwide, 2014" (G00273622) was republished to reflect Marlin Equity Partners' arcserve acquisition from CA Technologies. An updated version of the document is now available on gartner.com.

"What's Hot in CRM Applications, 2015" (G00273271) has been revised. We reordered the labels in the E-Commerce column of Table 1, and revised the order of the content in the subsequent Digital Commerce section to match. The updated document is now available on gartner.com.

10 July 2015
"Market Share Analysis: Servers, Worldwide, 1Q15 Update" (G00276293) was revised to correct Lenovo’s combined shipments with IBM’s x86 servers. An updated version of this document is now available on gartner.com.

7 July 2015
"Magic Quadrant for Application Development Life Cycle Management" (262969) has been revised to correct the inadvertent omission of an explanation for why two vendors, Serena Software and Telerik, were dropped from this Magic Quadrant. The updated document is now available on gartner.com.

"Smart Data Discovery Will Enable a New Class of Citizen Data Scientist" (G00264037) has been republished to correct BeyondCore's entry under Smart Self-Service Data Preparation in Table 1 from "On the roadmap" to "Have." An updated version of the document is now available on gartner.com."

6 July 2015
"China Eastern Airlines Changes Application Development Approach to Win Customers" (G00276336) was changed to correct Note 2. China Eastern Airlines' 2013 revenue was 91 billion yuan, not 91 million yuan. An updated version of the document is now available on gartner.com.

2 July 2015
"Market Share: Devices, All Countries, 1Q15 Update" (G00277287) has been updated to add business and consumer customer data for 2014 and 2015 covering all device categories. All data that was previously published remains unchanged. An updated version of this document is now available on gartner.com.

1 July 2015
"Developing a Financial Transparency Roadmap" (G003079417) has been updated to replace Figure 1. A revised version of the document is now available on gartner.com.

30 June 2015
"Forecast Alert: IT Spending, Worldwide, 2Q15 Update" (G00272894) has been updated to correct the 1Q15 IT Services growth rate from 0.1% to 0.7%. An updated version of this document is now available on gartner.com.

29 June 2015
"Critical Capabilities for Digital Commerce" (G00262993) has been updated to better reflect the time frame in which vendor products were assessed and evaluated, as well as to provide consistency and accuracy on the IBM vendor description (Table 5, Row 3 [Consumer Buyer Personalization]). The IBM functionality is now reported consistently with the other vendors' table entries for easy comparison. We have specified that "look and feel" is only available via customization with another IBM product. We have excluded "personalized greeting" as a capability due to this function being common across vendors; the previous version of this research may have given the impression that IBM is the only vendor that can do this. An updated version of the document is now available on gartner.com.

26 June 2015
"Magic Quadrant for Warehouse Management Systems" (G00263182) has been revised to clarify the inclusion criteria for vendors within the Magic Quadrant. It was recently brought to our attention that one or more of the vendors evaluated in the "Warehouse Management System Magic Quadrant" did not meet the minimum revenue threshold spelled out by analysts for inclusion in this Magic Quadrant. Analysts create inclusion criteria to identify the most relevant technology providers to be included in a Magic Quadrant. In this instance, analysts created inclusion criteria to identify companies that are having a growing impact on the market. One criterion was minimum revenue levels. Other inclusion criteria looked for demonstrable momentum in generating new customers, geographical breadth, participation in multiple customer industries, and proof of customers using the warehouse management system solution being evaluated.

A review of the research process found that one or more vendors reported revenue that did not meet the minimum revenue threshold. The analysts made an exception to the inclusion criteria, as they determined that some vendors demonstrated sufficient strength in the other criteria for them to be appropriately evaluated in the Magic Quadrant. This exception should have been noted when the research was published, and has been added now.

The inclusion criteria revenue exception had no impact on how the vendors were evaluated, and it had no impact on the analysts' findings. A corrected version is available on gartner.com.

"Forecast: Business Telephones, Worldwide, 2012-2019, 2Q15 Update" (G00272109) has been republished to reflect updated assumptions about the impacts that changes in currency exchange rates will have on enterprise communications applications markets. Gartner expects that foreign exchange rate currency devaluation (against the U.S. dollar and Chinese yuan) in many regions will impact local provider prices and unit shipments, and cause some planners to work with lower-cost local providers, some to defer investments and some to migrate to cloud delivery. The forecast changes within this document reflect more substantial reductions in unit shipments and unit prices across EMEA and Latin America to account for the foreign exchange rate currency-related impacts. An updated version of this document is now available on gartner.com.

"Forecast Analysis: Enterprise Communications Applications, Worldwide, 2Q15 Update" (G00272111) has been republished to reflect updated assumptions about the impacts that changes in currency exchange rates will have on enterprise communications applications markets. Gartner expects that foreign exchange rate currency devaluation (against the U.S. dollar and Chinese yuan) in many regions will impact local provider prices and unit shipments, and cause some planners to work with lower-cost local providers, some to defer investments and some to migrate to cloud delivery. The forecast changes within this document reflect more substantial reductions in unit shipments and unit prices across EMEA and Latin America to account for the foreign exchange rate currency-related impacts. An updated version of this document is now available on gartner.com.

"Forecast: Contact Centers, Worldwide, 2012-2019, 2Q15 Update" (G00272862) has been republished to reflect updated assumptions about the impacts that changes in currency exchange rates will have on enterprise communications applications markets. Gartner expects that foreign exchange rate currency devaluation (against the U.S. dollar and Chinese Yuan) in many regions will impact local provider prices and unit shipments and cause some planners to work with lower-cost local providers, some to defer investments and some to migrate to cloud delivery. The forecast changes within this document reflect more substantial reductions in unit shipments and unit prices across EMEA and Latin America to account for the foreign exchange rate currency-related impacts. An updated version of the document is now available on gartner.com.

"Forecast: Enterprise Telephony Equipment, Worldwide, 2012-2019, 2Q15 Update" (G00272108) has been republished to reflect updated assumptions about the impacts that changes in currency exchange rates will have on enterprise communications applications markets. Gartner expects that foreign exchange rate currency devaluation (against the U.S. dollar and Chinese yuan) in many regions will impact local provider prices and unit shipments, and cause some planners to work with lower-cost local providers, some to defer investments and some to migrate to cloud delivery. The forecast changes within this document reflect more substantial reductions in unit shipments and unit prices across EMEA and Latin America to account for the foreign exchange rate currency-related impacts. An updated version of this document is now available on gartner.com.

25 June 2015
Magic Quadrant for Solid-State Arrays" (G00270206) has been republished to clarify SolidFire's relationship with Dell. An updated version of this document is available on gartner.com.

"India's Recent Serialization Legislations Create Urgency for Life Science Supply Chain Leaders" (G00278099) has been revised to reflect updates from the India DGFT's Public Notice No. 4/2015-2020 to the Public Notice No. 13/2015-2020, including the changes to primary packaging, aggregation and compliance timeline requirements:

A corrected version is available on gartner.com.

23 June 2015
“Market Trends: Eight Innovative CSPs Embark on Digital Service Transformation” (G00272585) has been republished to correct the acquisitions that occurred. The notable acquisitions in security were Singtel's acquisition of Trustwave and Orange's acquisition of Atheos. Telstra’s involvement in DocuSign is a strategic investment, not an outright acquisition. An updated version of the document is now available on gartner.com.

22 June 2015
"Toolkit: Update Your ETA Taxonomy to Support the Internet of Things" (G00277161) has been revised to delete the third line in Note 1, which defined the terms “artifact” and “deliverable” as well as provided links to online definitions for each. A corrected version is available on gartner.com.

19 June 2015
"Magic Quadrant for Contact Center Infrastructure, Worldwide" (G00274754) was republished to remove an inaccurate qualifier about Aspect's cloud-based solution, Zipwire. An updated version of the document is now available on gartner.com.

The "References by Vendor and Geography" section of "Survey Analysis: References Rate Their CPM Vendors in Gartner's User Survey" (G00276954) has been updated to clarify and amplify the process by which the vendor references were gathered. An updated version of this document is now available on gartner.com.

17 June 2015
"Forecast Analysis: Electronics and Semiconductors, Worldwide, 1Q15 Update" (G00275302) was revised to correct the revenue dollar amounts and percentages for 2015 through 2019 in Figure 2 and the axis labels in Figure 5. The updated document is now available on gartner.com.

16 June 2015
"Market Guide for CRM in Tier 1 Retail" (G00276041) has been republished to clarify a sentence in the SAP section. It now reads, "Solutions within CEC integrate with SAP's real-time Customer Activity Repository (CAR) on Hana, which provides real-time customer segmentation and inventory availability across all channels." An updated version is available on gartner.com.

"Forecast: Enterprise Software Markets, Worldwide, 2012-2019, 2Q15 Update" (G00273292) has been updated to correct the data for the supply chain management (SCM) market. Due to a processing error, forecast SCM revenue growth for 2015 through 2019 was incorrect in the Excel file, resulting in incorrect forecast revenue for that market. This has been corrected, and an updated version of this document is now available on gartner.com.

15 June 2015
"Magic Quadrant for Enterprise Backup Software and Integrated Appliances" (G00266742) was republished to correct the presentation of the product names "Acronis Backup Cloud" and "Acronis Disaster Recovery Service," and to clarify the capability of Acronis Backup Advanced. An updated version of the document is now available on gartner.com.

"Market Insight: Leveraging the Early Implementations of Data and Analytics From the Telecom Industry" (G00278287) has been republished to remove a reference to the vendor Orange from Figure 2. An updated version of this document is now available on gartner.com.

11 June 2015
"IT Service Desk Tool Acquisitions Must Be Based on I&O Maturity" (G00276415) was republished to change the title to "IT Service Support Management Tool Acquisitions Must Be Based on I&O Maturity" in order to better reflect the content of this document. An updated version of the document is now available on gartner.com.

9 June 2015
"Magic Quadrant for Enterprise Mobility Management Suites" (G00265477) has been republished to correct the text in the Vendors Dropped section. An updated version of this document is now available on gartner.com.

"Market Trends: Framework to Enable Service Providers to Differentiate In Supporting Client Digital Business Initiatives" (G00274734) has been updated to add a vendor to a figure. EY was added to Figure 4 in the second cell of the Representative Providers column. An updated version of this document is now available on gartner.com.

5 June 2015
"Market Share Analysis: Consulting Services, Worldwide, 2014" (G00271916) was revised to state in Table 4 that KPMG invested in, did not acquire, Bottlenose. An updated version of this document is now available on gartner.com.

"IT Leaders Should Identify the Right Things to Worry About When Their Vendors Are in Transition" (G00276955) has been updated to add additional information that helps explain the survey method used to create Figure 2 and Figure 3. An updated version of this document is now available on gartner.com.

4 June 2015
"Market Share: Semiconductor Applications, Worldwide, 2014" (G00275295) was republished to adjust the title to reflect that data on devices and applications was combined in one document; previously, two separate documents were published. An updated version of the document ["Market Share: Semiconductor Devices and Applications, Worldwide, 2014"] is now available on gartner.com.

2 June 2015
"Market Guide for Privileged Access Management" (G00271722) has been republished to correct an inconsistency in the market definition. In addition, Figure 2 was changed to update differentiators for the vendors NRI Secure (to add the "Built-In High Availability" key differentiator) and SSH Communications Security (to add the "OCR Session Transcription" key differentiator). The write-up for the vendor SSH was amended to state that CryptoAuditor can intercept RDP, SSL and SSH traffic. An updated version is now available on gartner.com.

1 June 2015
"Competitive Landscape: Premium Ultramobile ODMs, Worldwide, 2015" (G00271888) has been republished to correct the unit production numbers for LCFC in the Lenovo and HP columns in Table 2. An updated version of the document is now available on gartner.com.

"Market Share Analysis: Security Software, Worldwide, 2014" (G00277200) has been republished to state that IBM's security software revenue grew 17% in 2014 to touch $1.48 billion. An updated version of this document is now available on gartner.com.

29 May 2015
The wrapper for "Market Share: Servers, Asia/Pacific, 1Q15 Update" (G00277184) was revised to change "671,000 million units" to "671,000 units" in the document summary. An updated version of this document is now available on gartner.com.

"IT Market Clock for Enterprise Mobility, 2014" (G00261779) was republished to correct the name of the vendor, InfoCert, in the Selected Vendors section of the Mobile Data Protection section. An updated version of the document is now available on gartner.com.

27 May 2015
"Digital Business Will Require the Best Next Customer Experience" (G00275873) was republished to change the title to "Reanimate Your Content Strategy for the Best Next Customer Experience" in order to better reflect the content of this document. An updated version of the document is now available on gartner.com.

"Market Share Analysis: Application Performance Monitoring, 2014" (G00273313) has been updated. We have corrected the presentation of the product named "Dynatrace 6." An updated version of this document is now available on gartner.com.

22 May 2015
"Magic Quadrant for Business Intelligence and Analytics Platforms" (G00270380) has been republished to correct the second bullet in GoodData's Strengths section to read, "It receives among the top scores in the Magic Quadrant survey for the OEM/embedded use case. GoodData also has the highest percentage of customers (many of whom are also cloud-based), of any vendor in this Magic Quadrant, that are embedding its solution." rather than, "It receives the top score in the Magic Quadrant survey for the OEM/embedded use case. GoodData has a solid base of customers (many of whom are also cloud-based) that are embedding its solution.” An updated version of the document is now available on gartner.com."

21 May 2015
"Toolkit: Leverage These Websites to More Effectively Navigate the Oracle Licensing Maze" (G00276445) has been republished to correct the clickable link relating to Spinnaker in the Support tab of the Excel attachment. An updated version of the document is now available on gartner.com."

20 May 2015
"Key Research Roundup for Microsoft Office 365 and Google Apps for Business" (G00274550) has been republished to change the first sentence in the Analysis section from: "Microsoft is exerting intense pressure on its clients to move their email, collaboration, IM, file sharing and document management deployments to its cloud-based Office 365 platform and Google Apps for Work." to: "Microsoft is exerting intense pressure on its clients to move their email, collaboration, IM, file sharing and document management deployments to its cloud-based Office 365 platform, while Google is aggressively pushing its Apps for Work product." An updated version of the document is now available on gartner.com.

18 May 2015
"Market Share Analysis: Microcontrollers, Worldwide, 2014" (G00271961) has been updated to change the following wording in section "No. 5 – NXP Semiconductors." In the final paragraph the wording changed from "This deal will compensate both NXP and Samsung," to "This deal will compensate both NXP and Freescale." An updated version of this document is available on gartner.com.

15 May 2015
"Market Share: Data Center, Ethernet, Fibre Channel and InfiniBand Cards, Worldwide, 2014" (G00272133), has been republished to correct a broken link in the Excel data file that affected the growth rates, and to change the table headings incorrectly reading Millions of Dollars/Ports/Units to Thousands of Dollars/Ports/Units. An updated version of this document is now available on gartner.com.

"Market Share Analysis: Semiconductor Design Intellectual Property, Worldwide, 2014" (G00271881) has been republished to change four instances of the spelling of MindTree to Mindtree. An updated version of the document is now available on gartner.com.

14 May 2015
"Market Share Analysis: SSDs and Solid-State Arrays, Worldwide, 2014" (G00271945), was republished to correct some vendor rankings. An updated version of the document is now available on gartner.com.

12 May 2015
"The Gartner CRM Vendor Guide, 2015" (G00271753), has been revised to add the vendor Experlogix to the Configure, Price and Quote listing. The updated document is now available on gartner.com.

11 May 2015
In "Magic Quadrant for Managed Security Services, Worldwide" (G00262855), we revised the statements in the Europe Context section about AT&T's European coverage. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Unified Communications for Midsize Enterprises, North America" (G00270849) has been republished to clarify the position of Toshiba's solution as suitable for the small business and the smaller end of the midmarket range. An updated version of the document is now available on gartner.com.

"Market Trends: Education Is the Primary Market Opportunity for Chromebooks" (G00273556) has been republished to correct the axis labels for Figure 1 and Figure 2 to read Shipments (Thousands) rather than Shipments (Millions). An updated version of the document is now available on gartner.com.

8 May 2015
"Market Share Analysis: ERP Software, Worldwide, 2014" (G00277413) has been updated. The original document incorrectly stated that Workday's recruiting product had not yet been released. An updated version of this document is now available on gartner.com.

"Market Guide for Manufacturing Execution System Software" (G00269444) has been republished to remove Atos and add IDS Scheer Consulting as a Forcam system integrator and to update the presentation of two names in the Savigent Software section (EBS and JD Edwards). An updated version is available on gartner.com

"Recognize Key Trends and Buying Patterns to Evaluate Oracle Application Management Service Providers, 2014" (G00277411) has been republished to replace Figure 1 with the correct image. An updated version of the document is now available on gartner.com.

7 May 2015
"Forecast: Information Security, Worldwide, 2013-2019, 1Q15 Update" (G00277265) has been republished to correct the estimates for the security services segment. An updated version of this document is now available on gartner.com.

"The Gartner E-Commerce Vendor Guide, 2014" (G00252851) has been revised to correct the vendor name Revoo to Reevoo. The updated document is now available on gartner.com.

"The Gartner CRM Vendor Guide, 2014" (G00261534) has been revised to correct the vendor name Revoo to Reevoo. The updated document is now available on gartner.com.

"The Gartner CRM Vendor Guide, 2015" (G00271753) has been revised to correct the vendor name Revoo to Reevoo. The updated document is now available on gartner.com.

6 May 2015
"Healthcare Delivery Organizations Will Need Stronger Security to Participate in Digital Business" (G00274965) has been revised to clarify several passages and provide a more detailed fact base. An updated version is available on gartner.com.

5 May 2015
"How to Build Segments and Personas for Digital Marketing" (G00265864) was revised to correct the vendor name "Epsilon (Alliance Data)." An updated version of this document is available on gartner.com.

"Magic Quadrant for Managed Security Services, Worldwide" (G00262855) has been amended to update the statement in the Market Overview section about the security outsourcing market's size to include our recently published market size for managed security services providers. In the Asia/Pacific Context section, we corrected the statement about MSSP market size to reference security outsourcing and to include our recently published market size for MSSPs. An updated version of the document is now available on gartner.com.

"Market Share: Disk Storage Systems, All Countries, 4Q14 Update" (G00273620) was republished to correct the algorithm used to calculate the price bands. An updated version of the document is now available on gartner.com.

"Market Share: Disk Storage Systems, All Regions, 4Q14 Update" (G00273621) was republished to correct the algorithm used to calculate the price bands. An updated version of the document is now available on gartner.com.

4 May 2015
"Market Guide for IVR Systems and Enterprise Voice Portals, 2015" (G00273348) has been updated add a writeup on the vendor Nuance Communications to the Representative Vendors section. An updated version of this document is now available on gartner.com.

30 April 2015
"Toolkit: Get Better Visibility to Inventory Health With the Inventory Quality Ratio " (G00273543) has been republished to update the Excel tool. Specifically, calculation formulas were updated from dynamic table and field references to cell references in order to reduce the occurrence of automatic dynamic file path references. Calculations remain unchanged; this is mainly a cosmetic update. An updated version of the document is now available on gartner.com.

"Market Guide for On-Premises Application Integration Suites" (275437) has been revised. The vendor product name "Fujitsu Software Interstage Process Analytics" was corrected to "Fujitsu Software Interstage Business Process Manager Analytics." The updated document is now available on Gartner.com.

"Magic Quadrant for Enterprise Application Platform as a Service, Worldwide" (271188) has been revised. TrackVia Application Platform was inadvertently omitted from the list of competitors in the market that, for one reason or another, did not qualify for inclusion in the Magic Quadrant. TrackVia is a viable competitor in the market and a candidate for Magic Quadrant rating in 2016. The updated document is now available on gartner.com.

"Market Share: Storage Management Software, Worldwide, 2014" (G00273285) has been republished to adjust the revenue estimates for Dell between selected subsegments. The total revenue for Dell has not changed. An updated version of this document is available on gartner.com.

"Cool Vendors in Business Process Services, 2015" (G00273191) has been revised to update the location of the vendor ISON as well as some information in the "Why Cool" section. An updated version of this document is available on gartner.com.

"Market Share: All Software Markets, Worldwide, 2014" (273284) has been republished to make adjustments to the vendors Dell and Synopsis. The revenue estimates for Dell have been adjusted between selected subsegments in the Storage Management market. The total revenue for Dell has not changed. The total revenue for Synopsys has been corrected for 2013 and 2014. This impacts the performance of Synopsys in following markets: Application Development, Security and Vertical Specific Software (VSS). An updated version of this document is available on gartner.com.

"The Gartner CRM Vendor Guide, 2015" (G00271753) has been revised to change the vendor name Premier Technology to Premier Technologies, and to add SpiceCSM to the Core Customer Service CRM Applications listing. The updated document is now available on gartner.com."

"Cool Vendors in Content and Social Analytics" (G00275679) has been revised. In the section for DataSift, the reference to the partner company Discus has been corrected to Disqus. In the section for Automated Insights, the reference to Narrative Sciences has been corrected to Narrative Science. The updated document is now available on gartner.com.

29 April 2015
"Cool Vendors in Security Intelligence, 2015" (G00275655) was republished to clarify how Vectra Networks analyzes traffic, in the vendor's Why Cool section. An updated version is available on gartner.com.

29 April 2015 "Magic Quadrant for Managed Security Services, Worldwide" (G00262855) had been amended to change the statement about the MSSP market size to match our recently published revised market size estimates. An updated version of the document is now available on gartner.com.

28 April 2015
"Cool Vendors in Print and Imaging, 2015" (G00275950) has been updated. We have corrected the "Challenges" section for the vendor FinalCode. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Corporate Performance Management Suites" (G00263406) has been revised. The reference to the vendor Vena has been changed to Vena Solutions. The updated document is now available on gartner.com.

"Cool Vendors in Security Infrastructure Protection, 2015" (G00271422) was republished to add information pertaining to CyActive's detector mechanism and to note that IBM licenses Security First's technology for its Cloud Data Encryption Service (ICDES). An updated version is available on gartner.com.

27 April 2015
"Market Share: Semiconductor Wafer-Level Manufacturing Equipment, Worldwide, 2014" (G00272341) was republished to correct issues with the roll-up of some segments. Although we believed these had been resolved in a previous replacement file, some issues remained. An updated version of the document is now available on gartner.com.

23 April 2015
"Healthcare CIOs Must Focus Efforts on Remote Patient Monitoring to Improve Health Outcomes" (G00273150) has been revised to clarify several passages and provide a more detailed fact base. An updated version is available on gartner.com.

The title, summary and Introduction of "The Customer Service/Logistics Director's First 100 Days" (G00276106) have been amended to emphasize that the research is aimed specifically at consumer products companies. An updated version of the document is available on gartner.com.

21 April 2015
The figure titled "Evolution of Analytics" in each of the following "2015 CIO Agenda" documents was revised to correct the survey question under the chart: Higher Education (G00272480), Benelux (G00272378), China (G00272502), Italy (G00272377), Nordic Region (G00272755), U.S. (G00273468), Utility (G00272498), Gulf Cooperation Council (G00272513), Insurance (G00272451), Japan (G00272417), India (G00273326), South East Asia (G00272730), Transportation (G00272415), and Spain and Portugal (G00272484), as well as the China Summary Translation for China (G00275642). An updated version of each document is now available on gartner.com.

"Magic Quadrant for Third-Party Logistics, Europe" (G00262882) has been revised to correct various numerical data in the Dachser vendor write-up, including the year Dachser acquired Azkar. A corrected version is available on gartner.com.

"The Gartner Digital Commerce Vendor Guide, 2015" (G00270872) has been republished to add Corevist to the SaaS Digital Commerce category and Acquia, Syntasa and WibiData to the Personalization Software and Engines category. A corrected version of the document is now available on gartner.com.

20 April 2015
Table 1, Table 2 and Table 3 of the "Market Guide for Digital Personalization Engines" (G00262995) have been updated to more accurately describe NectarOM's functionality. In addition, expanded information has been provided in NectarOM's writeup in the Representative Vendors section. An updated version of this document is now available on gartner.com.

17 April 2015
"Market Share: Semiconductor Wafer-Level Manufacturing Equipment, Worldwide, 2014" (G00272341) was republished to correct some rollup issues in the document that resulted in some segments being overstated. An updated version of the document is now available on gartner.com.

"Cool Vendors in Communications Service Provider Infrastructure" (274892) has been revised to update text in the AOptix section. The first three paragraphs of the Why Cool section for AOptix were revised to clarify details about the company. An updated version of this document is available on gartner.com.

16 April 2015
"Market Share: All Software Markets, Worldwide, 2014" (273284) has been republished to adjust the revenue estimates for Salesforce and T Max in selected markets. The total revenue for Salesforce and T Max has not changed. An updated version of this document is available on gartner.com.

"Competitive Landscape: Endpoint Detection and Response Tools, 2014" (G00270443) has been republished to correct Figure 1. In Figure 1, the total market share presented did not include the "Others" estimate. This has been corrected, and an updated version of this document is available on gartner.com.

14 April 2015
"Magic Quadrant for Application Services Governance" (G00270248) has been republished to change a reference from API Academy to Apigee Academy in the strengths section of the Apigee write up. An updated version of this document is now available on gartner.com.

9 April 2015
Table 1, Table 2 and Table 3 of the "Market Guide for Digital Personalization Engines" (G00262995) have been updated to more accurately describe Oracle's functionality. In addition, expanded information has been provided in Oracle's writeup in the Representative Vendors section. An updated version of this document is now available on gartner.com.

6 April 2015
"Critical Capabilities for Wireless Telecom Providers, U.S." (G00264361) has been revised. We have changed most instances of "AT&&T Mobile && Business Solutions" to "AT&&T." Although AT&T Mobile & Business Solutions is the new unit that provides wireless telecom services, the overall brand is still "AT&&T." An updated version of this document is now available on gartner.com.

"Market Guide for Higher Education Student Information Systems" (G00274267) was republished to add a vendor, Cineca, to the Representative Vendors section and LATAM to Oracle's list of Geographies With Active Clients in Table 8. Several vendors were also added to Campus Management's list of Solution Integration Partners in Table 2. An updated version of the document is now available on gartner.com.

"Market Guide for Loyalty Marketing Platforms" (G00260013) has been updated to more completely reflect the geographies that Comarch serves. An updated version of this document is now available on gartner.com.

"Technology Overview for I/O Optimization Software" (G00273032) has been updated to change the block protocol support reference for Infinio in the technology provider section, and to udate the SanDisk FlashSoft entry in Table 2. An updated version of this document is now available on gartner.com.

3 April 2015
"Market Share: Semiconductor Applications, Worldwide, 2014" (G00275295) has been republished to fix a production issue that caused a macro in the Excel file to not function properly. An updated version of the document is now available on gartner.com.

"Cool Vendors in Endpoint Computing, 2015" (G00276269) has been republished to update Tanium's headquarters location from Berkeley, California, to Emeryville, California. An updated version is available on gartner.com.

"The Gartner CRM Vendor Guide, 2015" (G00271753) has been revised to change the vendor names Zucchetti Group and Pat Group to Zucchetti Group (Pat) in the Virtual Customer Assistant section and the Regional CRM Specialists section, respectively. The updated document is now available on gartner.com.

1 April 2015
"Market Share: Semiconductor Design Intellectual Property, Worldwide, 2014" (G00271879) has been republished to correct the percentage growth of the semiconductor design IP market for 2014, from 8.1% to 9.0%, in the Summary. An updated version of the document is now available on gartner.com.

"Forecast: Public Cloud Services, Worldwide, 2013-2019, 1Q15 Update" (G00275962) has been updated to correct the numbers for the SaaS segment. Due to a production error, the numbers were off by one year in the Excel file. This has been corrected, and an updated version of this document is now available on gartner.com.

"Market Share: All Software Markets, Worldwide, 2014" (G00273284) has been updated. In the original, the currency macro did not calculate growth rates correctly. This has been fixed, and an updated version of this document is now available on gartner.com.

30 March 2015
"Forecast: Mobile Data Traffic, Worldwide, 2011-2018 " (G00247691) has been updated to make the following changes: a footnote has been added to Table 1, which explains that column totals have been rounded. Nokia Smartlabs has been corrected to Nokia Smart Labs under Mobile Music in the Mobile Apps and Content section. Mbs has been corrected to Mbps throughout. An updated version of this document is available on gartner.com.

"Technology Overview for Phone-as-a-Token Authentication Methods" (G00272051) was updated to reflect the following changes in Table 5: CA Technologies was upgraded to fully supported in the OOB Voice and OOB SMS categories, and "CA Advanced Authentication" was added to the Comments column. "RSA" was changed to "EMC (RSA)." The Microsoft product name "Azure Multi-Factor Authentication (MFA)" was moved from the Vendor column to the Comments column, and this Comments section was expanded on, as was the Delivery Options column. OTP Hardware Tokens were noted to be fully supported and to require the on-premises MFA Server. In addition, the key to Tables 2 and 3 was corrected. An updated version of the document is now available on gartner.com.

27 March 2015
"2015 Top Action for Healthcare Provider CIOs: Assist Clinical Leaders to Maximize Achievement of EHR Value" (G00273256) was republished to add clarity to several passages, but no substantive content or positions were altered. An updated version is available on gartner.com.

26 March 2015
"Forecast Analysis: Electronics and Semiconductors, Worldwide, 4Q14 Update" (G00263784) has been updated to clarify the following paragraph in the Industrial Electronics section from "Aging society will not always accelerate the growth of medical equipment market. Hospitals replace their existing facilities and equipment based on the cycle of service life of them, and the market is maturing. In this situation, medical camera market will keep growing by nearly 10% until 2018" to "An ageing society does not always mean that the medical equipment market will grow faster. Hospitals replace their existing facilities and equipment based on the service life cycle, in what is an increasingly mature market. One example of growth is in the medical camera market, which will increase by nearly 10% until 2018." Additionally, In the first paragraph of the ASIC section, $190 and $205 million has been updated to $190 million and $205 million. An updated version of this document is available on gartner.com.

23 March 2015
"The Gartner CRM Vendor Guide, 2015" (G00271753) has been revised to change the vendor name Provenir to Kitewheel. The updated document is now available on gartner.com.

"Content Marketing Comes of Age " (G00271566) has been republished because we removed some text from the Seagate case study. An updated version of the document is now available on gartner.com.

19 March 2015
"Market Guide for Retail Execution and Monitoring Solutions for the Consumer Goods Industry" (G00273972) has been revised to update the list of Xtel's service partners. An updated version of this document is available on gartner.com.

18 March 2015
"Market Guide for Cloud Mobile Back-End Services" (G00274292) has been updated to add vendor Firebase to the list of representative vendors in the Market Analysis section. An updated version of this document is now available on gartner.com.

16 March 2015
"Market Guide for Cloud Mobile Back-End Services" (G00274292) has been updated to change the name of Pegasystems' product from Pega AMP to Pega 7. An updated version of this document is now available on gartner.com.

13 March 2015
"Market Guide for Cloud Mobile Back-End Services" (G00274292) has been updated to change the spelling of vendor built.io and add AnyPresence to the list of vendors in the Market Analysis section. An updated version of this document is now available on gartner.com.

12 March 2015
"Market Guide for Self-Service Data Preparation for Analytics" (G00271087) has been republished to correct the first paragraph of the Market Analysis section. It now reads "Data preparation is becoming critical for analytic initiatives targeting self-service analytics and self-service data discovery, which are identified in this research as the most commonly occurring use cases." An updated version of this document is available on gartner.com.

"Market Guide for Cloud Mobile Back-End Services" (G00274292) has been updated to remove Proxomo Software, which is no longer participating in this market. An updated version of this document is now available on gartner.com.

"Market Guide for Retail Execution and Monitoring Solutions for the Consumer Goods Industry" (G00273972) has been revised to correct the number of ITC Infotech's employees. The company has 6,600 employees. An updated version of this document is available on gartner.com.

9 March 2015
"Market Guide for Cloud Mobile Back-End Services" (G00274292) has been republished to add one new vendor section (AnyPresence) and to expand the description of Kinvey's core mBaaS features. An updated version of this document is now available on gartner.com.

6 March 2015
"Navigate Salesforce Pricing and Packaging to Optimize and Effectively Budget Cost" (G00271619) was republished to update product and pricing information in the Service Cloud section and in Table 2 (Service Cloud Edition Comparison Net Differences). An updated document is available on gartner.com.

5 March 2015
"Magic Quadrant for Customer Communications Management Software" (G00260215) has been republished to include EMC among the Notable Vendors in the Financial Services Context section. EMC had been inadvertently left out of the section due to an oversight. An updated version of this document is now available on gartner.com.

3 March 2015
"Market Guide for Midmarket SAP Service Providers" (G00261884) has been updated to clarify how we chose the vendors listed in Table 1. An updated version of this document is now available on gartner.com.

26 February 2015
"Critical Capabilities for Wireline Telecom Services, U.S." (G00263463) was revised to change within the Masergy Communications section "voice-and-date solution" to "voice-and-data solution," and to add "billion" to Verizon's 2013 annual revenue. An updated version of this document is now available on gartner.com.

25 February 2015
"Market Trends: DevOps – Not a Market, but a Tool-Centric Philosophy That Supports a Continuous Delivery Value Chain" (G00274555) has been updated. In Table 3 (Sample List of Vendors With DevOps-Enabled Tools), we have recategorized CoreOS (Rocket) from the Continuous Integration column to the Environment Management column. An updated version of this document is now available on gartner.com.

23 February 2015
"Magic Quadrant for Network Performance Monitoring and Diagnostics" (G00263101) has been republished to remove Ixia from this Magic Quadrant; the company announced that it is no longer selling its NPMD product, Spyke, prior to publication of this document. Given that the Magic Quadrant is a decision-support tool for clients looking to purchase products and services, this fact renders Ixia ineligible for inclusion. An updated version of this document is now available on gartner.com.

12 February 2015
"Toolkit: Drive Innovation With an Outsourcing Innovation Plan, Attachment L" (G00269555) has been republished to update the wording in Figure 2's contract template. An updated version of this document is now available on gartner.com.

11 February 2015
"Market Guide for Indoor Location Solutions" (G00263025) has been republished to correct an element of the description of the company Aruba Networks. It manufactures its own beacons and offers two different form factors (not one). An updated version of the document is now available on gartner.com.

6 February 2015
"Market Insight: Understand Why IT Staff Augmentation Utilization Is Skyrocketing" (G00270984) has been revised to expand a company name from NTT to NTT Data. An updated version of the document is now available on gartner.com.

4 February 2015
"Forecast: ASIC and ASSP Chip Design Starts, Worldwide, 2015 Update" (G00271887) has been republished to correct data errors in Table 3 under Total Communications, Wired Communications, Wireless Communications and Total. An updated version of this document is now available on gartner.com.

3 February 2015
"Market Share: Disk Storage Systems, All Countries, 3Q14 Update" (G00261181) was republished to correct our unit and revenue estimates for Fujitsu/Fujitsu Siemens in the EMEA region, as well as Brazil, the United States and India, for the time period of 3Q14. An updated version of the document is now available on gartner.com.

2 February 2015
"Storage Tactics for Improving Application Performance and Deployment Time in Virtual Environments" (G00270943) has been republished because we inadvertently used draft text. The updated document is now available on gartner.com.

30 January 2015
"Vendor Rating: Microsoft" (G00268161) has been updated to correct the entries in the Change column of Table 1 for Lync and Skype, and .Net Framework. The entries were amended to "Up" to reflect the change in ratings from last year's Vendor Rating. In the Information and Apps section, under the Dynamics CRM subheading, the second bullet point was amended to reflect that Microsoft is a Leader in the Customer Services and Support category. We have also added that this rating is for on-premises rather than cloud deployments.

"Market Share: Disk Storage Systems, All Regions, 3Q14 Update" (G00261185) was republished to correct our unit and revenue estimates for Fujitsu/Fujitsu Siemens in the EMEA region, as well as Brazil, the United States and India, for the time period of 3Q14. An updated version of the document is now available on gartner.com.

28 January 2015
"Do You Need to Cover Your SaaS to Prevent Data Loss?" (G00271947) has been republished to clarify that Datto (Backupify) will switch to its own data centers for backup, as noted in Table 1. A corrected version of the document is now available on gartner.com.

27 January 2015
"Market Guide for SaaS-Based Predictive Analytics Applications for B2B Sales and Marketing" (G00271490) has been republished to update two vendor profiles. The profiles for Fliptop and SalesPredict have been updated to reflect that both vendors are Salesforce security certified. An updated version of this document is now available on gartner.com.

26 January 2015
"Magic Quadrant for Identity Governance and Administration" (G00261633) has been republished to correct a reference to "IBM's Global Account" to read "IBM's Governance and Administration." An updated version of the document is now available on gartner.com.

22 January 2015
"Market Share Alert: Server Shipments, Worldwide, 4Q14" (G00271877) has been updated. We have corrected the regional growth rates, as well as the 3Q14 and 4Q13 columns in Table 3. An updated version of this document is now available on gartner.com.

"Gartner Mobile Marketing Scenario, 2015" (G00265394) has been revised to correct the number of respondents to a Gartner survey in the Evidence section of the document. An updated version of the document is now available on gartner.com.

"What the Growth in Mobile Commerce Means to Marketers" (G00266100) has been revised to correct the number of respondents to a Gartner survey. An updated version of the document is now available on gartner.com.

21 January 2015
"Tech Go-to-Market Toolkit: Channel Leaders Must Balance Partner Margins With Program Benefits for Optimal Partner Performance" (G00269311) has been republished to correct a formula in the spreadsheet. We have corrected a calculation error for ISVs in the Benefits Evaluation tab of the spreadsheet. An updated version of this document is now available on gartner.com.

19 January 2015
"Market Guide for Label and Artwork Management Software Vendors" (G00258486) has been republished to remove the restriction in the Oracle write-up about having to already be an Oracle customer to consider the vendor for labeling and artwork. An updated version is available on gartner.com.

"Forecast: External Controller-Based Storage, Worldwide, All Countries, 2014-2018, 4Q14 Update" (G00273461) has been republished to correct the Euro and Yen exchange rates. An updated version of this document is available on gartner.com.

16 January 2015
"Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2011-2018, 4Q14 Update" (G00271034) has been republished to correct the month referenced in the source line for each table. An updated version of the document is now available on gartner.com."

15 January 2015
"Know the I&O Automation Tool Categories to Drive Efficiency Across Your Data Center and Cloud" (G00265223) has been republished to revise Figure 1. In Figure 1, "Job Scheduling" has been removed from the Automation Category Wheel. An updated version of this document is available on gartner.com.

12 January 2015
"Market Guide for Audit Management Solutions" (G00261541) has been republished to remove Teradata QueryGrid as an example of an offering that is available only in conjunction with specific appliances. An updated version of this document is available on gartner.com.

8 January 2015
"Market Guide for Hadoop Distributions" (G00270218) has been republished to amend Table 2, correcting the Year of Inception in the Morgan Kai row, and to revise information about Enablon in the Representative Vendors section. An updated version of this document is available on gartner.com.

"Market Guide for Human Capital Management Suite Applications" (G00271377) has been revised to correct the number of Workday HCM clients from 750 to 700. The updated document is now available on gartner.com.

6 January 2015
"Critical Capabilities for Enterprise Information Archiving" (G00262937) has been updated to replace Figures 1 through 4 on the downloadable PDF version. These graphics have been resized to properly fit on the PDF page. An updated version of this document is now available on gartner.com.

"Critical Capabilities for Data Center Infrastructure Management Tools" (G00259287) has been revised to correct a production error in the interactive graphics, as well as revise a sentence in the Panduit section to, "Asset tracking, which includes tracking of alarms, is also particularly strong, given the company's background in facilities management." An updated version of this document is now available on gartner.com.

"Survey Analysis: Automotive Ethernet's Impact on the Automotive Industry" (G00272127) has been republished to correct the legend in Figure 8 (Automotive Ethernet Ports Forecast [Number of Ports in Consumer Vehicles Produced]). An updated version of this document is available on gartner.com.

"Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2011-2018, 4Q14 Update" (G00271034) has been republished to correct an error in the mobile phone data for the Middle East and North Africa. An updated version of this document is now available on gartner.com.

"Predicts 2015: Identity and Access Management" (G00264101) has been republished to replace three instances of "universal endpoint management" with "unified endpoint management." An updated version is available on gartner.com.

"Magic Quadrant for Customer Management Contact Center BPO" (G00262224) has been republished to correct HP Enterprise Services' number of agents offering sales, marketing and customer care services. An updated version of the document is now available on gartner.com.