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Corrections 2017

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

27 April 2017
"Recommended Configurations for Notebooks and Desktop PCs, 2017" (G00325652) has been republished to correctly identify AMD Pro A12 seventh-generation processor as a recommended configuration for desktops. The updated document is now available on gartner.com.

"Market Share Analysis: Industrial Semiconductors, Worldwide, 2016" (G00320308) has been republished to correct the size of TI's customer base from "over 10,000 customers" to "over 100,000 customers." An updated version of this document is now available on gartner.com.

"Market Share Analysis: Wireless LAN, Bluetooth, GPS and NFC Semiconductors, Worldwide, 2016" (G00328235) has been republished to include the NXP Semiconductors heading within the Top Vendors Analyzed section. An updated version of the document is now available on gartner.com

26 April 2017
"Cool Vendors in CRM Sales, 2017" (G00326349) has been republished to expand our recommendation on Vymo on the first page, and to expand its applicability in various sectors in the section on Vymo's challenges. An updated version of this document is now available on gartner.com.

Three Moves for CIOs to Lower Business Costs With Cloud" (G00326262) has been republished to update Figure 3. Due to changes in Figure 3, we also changed the number of different combinations from which a system operator or a developer can choose from to "1.7 million" instead of "113 million," as originally stated. An updated version of this document is now available on gartner.com.

"Monitor Big Data and Machine-Learning Software to Drive the Business" (G00322183) was republished to change the title to "Monitor Data and Analytics Platforms to Drive Digital Business," which more accurately reflects what the document is about. An updated version of this document is now available on gartner.com.

21 April 2017
"Forecast: Semiconductor Capital Spending, Worldwide, 1Q17 Update" (G00319918) has been republished to revise exchange rates of 2016 and 2017 that were incorrectly referenced in Table 10-1. This change does not impact the remainder of the report. An updated version of this document is now available on gartner.com.

19 April 2017
"Assessing the Impact of Digital Assistants in the Workplace" (G00323264) has been republished, as an earlier version of the document was inadvertently published originally. No changes were made to the facts or positions in the research. The updated version is now available on gartner.com.

17 April 2017
"2017 CEO Survey: A Financial Services Perspective" (G00328392) has been republished to restore some missing text to Figures 16, 20 and 36 in Appendix 2. An updated version of the document is available on gartner.com.

"How CSPs Can Exploit Artificial Intelligence" (G00319223) has been republished to update the description of Icaro Tech's network assurance solution. An updated version of the document is now available on Gartner.com.

14 April 2017
"A Comparison of UEBA Technologies and Solutions" (G00317414) has been temporarily retracted so that we can ensure the accuracy of the content. We expect the document will republish shortly.

"Market Share: Semiconductor Devices and Applications, Worldwide, 2016" (G00324759) has been republished to revise revenue data for three companies – Atmel, Cypress Semiconductor and Broadcom Ltd. (formerly Avago). The revision changed the application and device revenue mix, affecting Industrial, Consumer, Automotive and Wired Communications applications; and MCUs, Total ASSP and Optoelectronics semiconductors. There is no change to Total Semiconductor revenue for 2015 or 2016. An updated version of this document is now available on gartner.com.

13 April 2017
"Critical Capabilities for Managed Workplace Services, Europe" (G00316141) has been republished to add the Hungary (Budapest) delivery center, and to specify that the Getronics/GWA support of approximately 2.5 million desktops, 2.56 million desktop users, about 210,000 mobile devices, 53,000 virtual desktops and 122,000 DaaS users is in Europe. An updated version of this document is now available on gartner.com.

12 April 2017
“Magic Quadrant for Network Performance Monitoring and Diagnostics” (G00301193) has been revised. We clarified the fact that Ipswitch sells in North American predominantly (not entirely) through direct sales, and through partners in other regions. The updated version of this document is now available on gartner.com.

"Market Guide for WAN Edge Infrastructure" (G00318943) has been republished to revise the compound annual growth rate of SD-WAN through 2020 from 57% to 59%, and the market sizing from $1.1 billion to $1.3 billion. An updated version of this document is now available on gartner.com.

11 April 2017
"Market Share: Semiconductor Wafer Fab Equipment, Worldwide, 2016" (G00319630) has been republished to revise revenue data for SEMES from $672.1 million to $434 million and Nanometrics revenue from $174.1 million to $184.1 million. The net effect is that Total Wafer Fab is now lowered by $238.1 million. Impacted areas are dielectric etch, single wafer processors, conductor etch, photoresist processing (track), other fab automation. An updated version of this document is now available on gartner.com

7 April 2017
"What to Consider Before Migrating to a New DBMS" (G00304173) has been republished to correct the text just above Figure 1, so that the "final 10% to 25% of the logic" accounts for 50% of the effort, rather than 35%; and "testing" accounts for 35% of the effort rather than half of the effort. An updated version of the document is now available on gartner.com."

6 April 2017
"IoT Components Will Require Changes to Enterprise Networks" (G00316844) has been republished to revise its title to "The Top Three Impacts of IoT on Networks," which more accurately reflects the focus of the research. An updated version of this document is available on gartner.com.

"Market Guide for Data Center Modernization Consulting Services" (G00307881) has been republished to change HP to HPE in the Key Partnerships section for Accenture, Deloitte, HCL, IBM, PwC and Wipro. An updated version of this document is available on gartner.com.

"How and When to Use Co-managed Security Information and Event Management" (G00322700) has been republished because we inadvertently included draft versions of Table 1 and Figure 1 in the document. An updated version of this document is now available on gartner.com.

"When to Use Microsoft's Native Capabilities for Archiving and E-Discovery" (G00315437) has been republished to add QUADROtech to the list of sample vendors of archive content migration services in Table 2. An updated version of this document is available on gartner.com.

5 April 2017
"A Comparison of UEBA Technologies and Solutions" (G00317414) has been republished to fix a cell in Table 3. In the Gurucul column, the row for "user feedback" is now marked Yes. The updated document is now available on gartner.com.

"Critical Capabilities for Managed Workplace Services, Europe" (G00316141) has been republished to change the number of remote support service desk contracts that Computacenter manages to 12 million. An updated version of this document is now available on gartner.com.

"Forecast: NAND Flash Supply and Demand, Worldwide, 1Q16-4Q18, 1Q17 Update" (G00321660) has been republished to correct all the data in Table 4-1. The updated version of this document is now available on gartner.com.

4 April 2017
"Critical Capabilities for Managed Workplace Services, North America" (G00316026) has been republished to add notes that further clarify information regarding Dell Services' acquisition by NTT Data and HPE Enterprise Services' merger with CSC. An updated version of this document is available on gartner.com.

3 April 2017
"Semiconductor Forecast Database, Worldwide, 1Q17 Update" (G00327401) has been republished to correct an error in DRAM bit shipments and revenue for 2018 affecting Chapters 1, 2 and 4. The updated version of this document is now available on gartner.com.

31 March 2017
"Market Guide for Secure Enterprise Network Data Communications" (G00303132) was republished to update Table 1. A check mark was added to the "Cloud-Based Services Offered" column for Cyber adAPT. An updated version of this document is now available on gartner.com.

"Forecast: DRAM Market Statistics, Worldwide, 2014-2021, 1Q17 Update" has been republished to correct an error in bit shipments and revenue for 2018 affecting Chapters 1 through 4. The updated version of this document is now available on gartner.com.

"Toolkit: 2016 Eye on Innovation Award Initiatives in Financial Services" (G00321395) was updated to enable macros for custom-filtering options to work in the Excel file. An updated version of the document is now available on gartner.com.

"Forecast: DRAM Market Statistics, Worldwide, 2014-2021, 1Q17 Update" (320609) has been republished to correct an error in bit shipments and revenue for 2018 affecting Chapters 1 through 4. The updated version of this document is now available on gartner.com.

"Market Guide for Healthcare Payers' Core Administrative Processing Solutions" (G00301977) has been revised to add VIDACounter to Invidasys' list of Product Names in Table 1. Also, in the Increased Personalization section, a sentence about "CAPS vendors, such as Ram Technologies, building out more self-service user portals and apps" was deleted. A corrected version is available on gartner.com.

30 March 2017
"Magic Quadrant for Global Digital Marketing Agencies" (G00303884) has been republished to correct a description of vendor 360i and its clients under the Agencies to Watch section. An updated version of this document is now available on gartner.com.

29 March 2017
"Decision Point for Selecting a Public Cloud Management Strategy" (G00319589) has been republished to make minor updates to Figures 3, 4 and 5, including the color-coding of some of the arrows. The updated document is now available on gartner.com.

28 March 2017
"How to Achieve Scheduling Optimization in Field Service" (G00326572) has been republished to correct the percentage reference in the second paragraph of the Introduction section from 5% to 15%. An updated version of the document is now available on gartner.com.

27 March 2017
"Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2015-2021, 1Q17 Update" (G00328439) has been revised to correct the OS data for ultramobile basic device type in the OS combined tab. Also, a percentage in the Summary and four percentages in the Overview section have been revised. An updated version of this document is available on gartner.com.

"The Future of High-Performance Storage" (G00325069) has been republished. We revised the first Strategic Planning Assumption to say that 3D Xpoint technology will be at least seven times (not 10 times as previously stated) more expensive than NAND flash on a $/GB basis through 2021. Although there were no content changes to Figures 2 and 3, they had modifications made to convey their information more clearly. An updated version of this document is now available on Gartner.com.

"Best Practices in Automotive Innovation Labs" (G00316753) has been revised because Nissan was inadvertently omitted from Table 1. A corrected version is available on gartner.com.

22 March 2017
"Market Insight: How to Collaborate and Compete in the Emerging VPA, VCA, VEA and Chatbot Ecosystems" ( 319851) has been revised to correct two figure titles. The title for Figure 3 now reads "Vendor Positioning Versus Use Cases (No Scoring Implied)." The title for Figure 4 now reads "High-Level Architecture of Conversational Platforms." An updated version of this document is available on gartner.com.

"How to Use IoT to Extend Customer Experiences" (G00311573) has been updated. We have corrected the title and footnote of Figure 2, as well as related text within the document, to show that the responses pertain to secondary responsibility for customer experience as stated by those respondents with primary responsibility for customer experience. An updated version of this document is now available on gartner.com.

21 March 2017
"Market Guide for Healthcare Payers' Core Administrative Processing Solutions" (G00301977) has been republished to add SaaS to the Solution Delivery column for NASCO and to correct NTT Data's year founded, both in Table 2. An updated version of the document is now available on gartner.com.

20 March 2017
"Market Trends: Top Five Buyer Expectations of Intelligent Automation in Data and Analytics Services" (G00322319) was revised to correct the Table 1 description of the IBM Watson offering. An updated version of this document is now available on gartner.com.

"Understanding the Impact of Microsoft's "Cloud-First" Strategy on Licensing" (G00315027) was revised to clarify that "contract negotiators" are not Microsoft's contract negotiators. An updated version of this document is now available on gartner.com.

"Market Guide for Mobile Marketing Platforms" (G00297133) has been republished to correct the IMImobile information in Table 1. An updated version of this document is now available on gartner.com

"Magic Quadrant for Global Digital Marketing Agencies " (G00303884) has been republished to correct a caution for Huge. An updated version of this document is now available on gartner.com .

16 March 2017
"Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention" (G00318825) has been updated to change the name of vendor "LexisNexis" to "LexisNexis Risk Solutions" in the "Employ Innovations in KBV" section. In addition, in the section "Implement Cross-Channel Consumer Behavior Analytics," the paragraph on startup fraud analytics vendors has been revised to reflect that these e-commerce-focused fraud vendors have limited use-case support for contact center orders. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Managed Workplace Services, North America" (G00312948) has been republished to change the number of contacts handled per year by TCS from 1.62 million to 16.2 million. An updated version of this document is available on gartner.com.

14 March 2017
"Forecast Snapshot: User and Entity Behavior Analytics, Worldwide, 2017" (G00322944) has been republished to update the units in Figure 1 to millions of U.S. dollars instead of billions. An updated version of the document is now available on gartner.com.

13 March 2017
"Magic Quadrant for Transportation Management Systems" (G00304405) was republished to amend C.H. Robinson's profile text. An updated version of the document is now available on Gartner.com.

10 March 2017
"Toolkit: Two-Minute Cost Benchmark for IT Infrastructure and Operations" (G00323771) has been temporarily retracted to validate that the use of Gartner IP adheres to Gartner Methodology requirements. If you have downloaded this report, please discard it. We will notify you when the document has been republished.

"Vendor Rating: VMware" (G00316827) has been republished to correct the vendor financial statement scorecard ratios in Figure 2. The updated version of this document is now available on gartner.com.

"Leverage References' Scores to Fine-Tune Your Selection of Hybrid Infrastructure and Cloud Migration Service Providers" (G00313938) was republished to change the title to "Leverage the Results of 300 Gartner Reference Checks to Fine-Tune Your Selection of Hybrid Infrastructure Service Providers" in order to better reflect the content of this document. An updated version of the document is now available on gartner.com.

8 March 2017
"Toolkit: Tabletop Exercise for BCM" (G00224225) has been republished to update the types of exercise methods described in Figure 1. An updated version of this document is available on gartner.com.

7 March 2017
"Ending Destructive Financial Management Behaviors Between and During Global Economic Slowdowns" (G00311471) has been republish to correct a reference to a Gartner survey response. Respondents to the survey believed that far fewer than 50% of all IT requests they receive for something new "will" yield a financial benefit to their enterprises that is measurable or provable by audit, rather than "will not" yield. An updated version of the document is now available on gartner.com.

"Market Guide for Email Marketing" (G00206474) has been republished to correct the type of integration with marketing automation/campaign management solutions for Marketo shown in Figure 1. An updated version of this document is now available on gartner.com

6 March 2017
"SWOT: MuleSoft, Application Infrastructure and Middleware, Worldwide" (G00308788) has been republished to correct the caption and source line for Figure 3 to reflect that MuleSoft’s revenue for the 2016 software market are Gartner estimates. An updated version of the document is now available on gartner.com.

3 March 2017
"Magic Quadrant for Business Intelligence and Analytics Platforms" (G00301340) has been republished to correct the reference to Information Builders' cloud hosting in the Cautions bullet for "Areas of limited functionality." An updated version of the document is now available on gartner.com."

2 March 2017
"Forecast Snapshot: Communications Platform as a Service, 2016" (G00319977) has been republished to clarify the respective revenue growth rates of Nexmo and Twilio. The updated version of this document is now available on gartner.com.

28 February 2017
"Market Guide for Communications Platform as a Service" (G00278398) has been republished to clarify the respective revenue growth rates of Nexmo and Twilio in Note 1. The updated version of this document is now available on gartner.com.

"Magic Quadrant for Data Management Solutions for Analytics" (G00302535) has been republished to clarify the text in Cloudera's "Market presence" bullet under Strengths, Google's "DMSA market awareness" bullet under Cautions, and the entry for LexisNexis Risk Solutions under "Other Vendors to Consider." An updated version of the document is now available on gartner.com.

27 February 2017
"Magic Quadrant for Business Intelligence and Analytics Platforms" (G00301340) has been republished to change Oracle Big Data Analytics to Oracle Big Data Discovery. An updated version of the document is now available on gartner.com.

23 February 2017
"Critical Capabilities for Network Performance Monitoring and Diagnostics, 2017" (G00301180) has been republished to replace Netis Systems with Netis (Crossflow) in the Honorable Mention vendor section. The updated version of this document is now available on gartner.com.

"Magic Quadrant for Network Performance Monitoring and Diagnostics" (G00301193) has been republished to replace Netis Systems with Netis (Crossflow) in the Honorable Mention vendor section. The updated version of this document is now available on gartner.com.

22 February 2017
"Market Guide for Enterprise Legal Management Solutions" (G00301384) has been republished to correct the classification of Seal Software (which was moved from Legal Contract/Document Management to Legal Content Analytics) and the name of CPA Global in the ELM sample vendor list in Table 2. An updated version of this document is available on gartner.com.

21 February 2017
"Vendor Rating: Hewlett Packard Enterprise" (G00319537) has been republished to correct the Corporate Viability heading to reflect the correct rating of Variable. The updated document is now available on gartner.com.

16 February 2017
"Adding Serverless Computing and fPaaS to Your Cloud-Native Architecture Toolbox" (G00318340) has been updated to include minor changes to the Summary of Use-Case Assessment section and to the "state management is a challenge" bullet. An updated version of this document is available on gartner.com.

15 February 2017
"Magic Quadrant for Warehouse Management Systems" (G00300345) was republished to change two instances of "Microlistics Isis" to "Microlistics WMS" in the Microlistics write-up. An updated version of the document is now available on Gartner.com.

14 February 2017
The title of "Business Drivers of Technology Decisions for Life Sciences, 2017" (G00313236) has been revised from its original, "Business Drivers for Life Science Information Technology Decisions, 2017," to align it with other published "Business Drivers" notes in the series. A corrected version is available on gartner.com.

"Tech Go-to-Market: CSPs Should Adjust Their Go-to-Market Approach to Sell More Cloud Services to SMB " (G00306007) has been republished to correct the definition of CSP to read "communications service provider" rather than cloud service provider. An updated version of this document is now available on gartner.com.

13 February 2017
"Market Guide for Cloud Infrastructure as a Service, China" (G00302093) was revised to correct the QingCloud data center locations in Table 7. An updated version of this document is now available on gartner.com.

"Market Guide for Electronics Manufacturing Services" (G00318833) was republished to move Plexus to the "global full-service providers offering adjacent services" section, rather than the "global provider primarily offering core manufacturing services" section of the document. An updated version of this document is now available on Gartner.com.

9 February 2017
"Market Guide for Trade Promotion Management and Optimization for the Consumer Goods Industry" (G00307538) has been republished to align information for some vendors between the overview charts and individual company profiles. In addition, we corrected the user distribution for Exceedra, removed Flintfox nPrice as a product currently being offered, and added a missing line of text regarding its RMx product. We also corrected McKinsey's product name to "Periscope By McKinsey," and we altered the SAP vendor description before Table 26 and further described the vendor's partnerships. An updated version of this document is now available on gartner.com.

8 February 2017
"Forecast Snapshot: Communications Platform as a Service, 2016" (G00319977) has been updated to correct the y-axis in Figure 1. An updated version of this document is now available on gartner.com.

6 February 2017
"Forecast: Enterprise IT Spending for the Insurance Market, Worldwide, 2014-2020, 4Q16 Update" (G00302278) was revised to correct a macro issue with the currency converter tool. This issue has been fixed, and an updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Utilities Market, Worldwide, 2014-2020, 4Q16 Update" (G00302270) was revised to correct a macro issue with the currency converter tool. This issue has been fixed, and an updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Communications, Media and Services Markets, Worldwide, 2014-2020, 4Q16 Update" (G00302272) was revised to correct a macro issue with the currency converter tool. This issue has been fixed, and an updated version of this document is now available on gartner.com.

"Forecast Enterprise IT Spending for the Banking and Securities Market, Worldwide, 2014-2020, 4Q16 Update" (G00325572) was revised to correct a macro issue with the currency converter tool. This issue has been fixed, and an updated version of this document is now available on gartner.com.

Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2014-2020, 4Q16 Update" (G00302261) was revised to correct a macro issue with the currency converter tool. This issue has been fixed, and an updated version of this document is now available on gartner.com.

"Forecast: Enterprise IT Spending for the Manufacturing and Natural Resources Market, Worldwide, 2014-2020, 4Q16 Update" (G00325604) was revised to correct a macro issue with the currency converter tool. This issue has been fixed, and an updated version of this document is now available on gartner.com.

3 February 2017
"Adding Serverless Computing and fPaaS to Your Cloud-Native Architecture Toolbox" (G00318340) has been republished to make minor updates to some Amazon product names. An updated version of this document is available on gartner.com.

1 February 2017
"Market Guide for In-Memory Computing Technologies" (G00293531) was revised to add in-memory analytics, in-memory data grid and high-performance message infrastructure for Striim in Table 1. An updated version of this document is now available on gartner.com.

"Forecast Analysis: Servers, Worldwide, 4Q16 Update" (G00323767) was revised to add regional summaries for Japan, Greater China and Rest of Asia/Pacific to Table 6. An updated version of this document is now available on gartner.com.

30 January 2017
"A Procurement Manager's Guide to Negotiating With Amazon Web Services, 2016" (G00317249) has been republished to note that AWS routinely offers alternatives to all-upfront payment in its Enterprise Discount Program. The updated version of this document is now available on gartner.com.

"How the Dell-EMC Merger Will Affect You" (G00314614) was republished to amend Figure 2. The original Harvey Balls under the column heading, "VxRail," in the rows marked "Medium" and "High," have been replaced with empty circles, indicating low risk. A corrected version of the document is now available on gartner.com.

27 January 2017
"Market Definitions and Methodology: Software" (G00321853) has been updated. We have made minor revisions to the Content Service Platform and Other Application Software sections. An updated version of this document is now available on gartner.com.

"Market Trends: Adoption of New Non-LCD Technology in Smartphones and VR/AR Will Be Supply-Side-Driven" (G00318970) has been republished to fix the number of pressure points in Figure 1. An updated version of the document is now available on gartner.com.

26 January 2017
"Vendor Rating: Hitachi" (G00300918) has been republished to revise the Revenue Growth, Net Profit Margin and Modified Current Ratio bars in Figure 4, by 1 point each, to match the data in the paragraphs preceding the graphic (which was correct at the time of original publication and has not changed). An updated version of this document is available on gartner.com.

23 January 2017
"Magic Quadrant for Master Data Management Solutions" (G00305598) has been republished to reflect the fact that this is Gartner's evaluation of the Master Data Management Solutions market for 2016. As such, the revenue period evaluated in the Magic Quadrant is calendar year 2015, and license counts are as of 1Q16. Data for the Magic Quadrant was collected June through August 2016. Gartner plans to publish the next iteration of this Magic Quadrant in November 2017. The updated version of this document is now available on gartner.com.

19 January 2017
"Technology Overview for Utility Asset Investment Planning" (G00273672) has been republished to note that Riva Modeling Systems was acquired by PowerPlan. An updated version of this document is available on gartner.com.

18 January 2017
"Magic Quadrant for Intrusion Detection and Prevention Systems" (G00295470) has been republished to correct the name of Trend Micro's product from Deep Security to Deep Discovery, and to remove the word "large" from the last Caution bullet in Cisco's write-up. An updated version of this document is now available on Gartner.com.

13 January 2017
"Competitive Landscape: Endpoint Detection and Response Tools" (G00314542) has been updated. We have revised Figure 3 to show full-year 2016 estimates for the EDR and EPP markets. An updated version of this document is now available on gartner.com.

"Forecast: Servers, All Countries, 2013-2020, 4Q16 Update" (G00323783) was revised to correct a macro issue that caused the currency converter not to work properly. An updated version of this document is now available on gartner.com.

11 January 2017
"Forecast Snapshot: Communications Platform as a Service, 2016" (G00319977) has been updated. We have corrected a rounding error related to Twilio’s projected 2016 revenue. An updated version of this document is now available on gartner.com.

9 January 2017
"Other Vendors to Consider for Modern BI and Analytics" (G00314393) has been republished to correct the write-up on WingArc1st to say that its customers are largely based "in" the Asia/Pacific region, rather than "outside" that region. An updated version of the document is now available on gartner.com.

"Market Guide for Advanced Retail Space Management Applications" (G00314263) has been republished to correct vendor information regarding offerings from Symphony Gold in the Representative Vendors section. An updated version of this document is available on gartner.com.

7 January 2017
"Other Vendors to Consider for Modern BI and Analytics" (G00314393) has been republished to correct the entry for Altair — HiQube to solidThinking – Envision. An updated version of the document is now available on gartner.com.

4 January 2017
"Market Guide for Web Analytics" (G00309470) has been republished to rename IBM Tealeaf to IBM in the Session Replay Vendors section. The notable customers list for Clicktale has also been amended in the Session Replay Vendors section. An updated version of the document is now available on gartner.com."

3 January 2017
The "Market Guide for Cloud Storage Gateways" (G00295712) was republished to reflect that Panzura is adding (not moving to) a subscription-based pricing model as an option to its perpetual pricing model common to enterprise storage infrastructure. A corrected version of the document is now available on gartner.com.