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Corrections 2014

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

11 April 2014
"Market Trends: Cloud Is a Critical Enabler for CSP Enterprise Digital Services" (G00262189) has been republished to correct all references to NTT Docomo. The following changes were made: "NTT Docomo" has been changed to "NTT" in the Introduction; "NTT Docomo" has been changed to "NTT Communications" in Table 2; and "NTT Docomo" has been changed to "NTT" in the Market Trend section. An updated version of the document is now available on gartner.com.

10 April 2014
"Canadian Cellular Provider Subsidies Can Cut Costs of Updating Devices" (G00262183) has been updated to add a reference to BlackBerry in the second Key Finding in the Executive Summary. An updated version of this document is now available on gartner.com.

9 April 2014
For "Cool Vendors in CRM Marketing Applications, 2014" (G00262501) in the Adam Software section on "Who Should Care," we have replaced Teradata with Adam Software at the end of the last sentence to read" ... should consider Adam Software."

3 April 2014
"Office for iPad Represents a Giant Step for Microsoft, but Some Users May Not Be Swayed" (G00263350) has been updated to remove the phrase "pay commissions to other vendors" from the Availability impact section. An updated version of this document is now available on gartner.com.

2 April 2014
"Magic Quadrant for Business Intelligence and Analytics Platforms" (G00257740) has been republished to correct an error in the first Strength in the section on MicroStrategy. The market average for the largest data volume accessed in data repositories is 4.2 terabytes (4.2TB), not 4.2 gigabytes (4.2GB) as we originally stated. A corrected version of this document is now available on gartner.com.

1 April 2014
"Leverage a Hybrid Approach to Corporate Performance Management" (G00258578) has been revised to remove the reference to Trintech being an SAP partner; it is not. The updated document is now available on gartner.com.

"IT Market Clock for Enterprise Mobility, 2013" (G00252106) has been republished to fix time frame discrepancies of two technology assets on the Market Clock. In Figure 3, Secure Corporate Email was changed from "Cost in 2 to 5 years" to "Choice in 2 to 5 years." In Figure 4, Tablets was changed from "Choice in 0 to 2 years" to "Cost in 2 to 5 years." The same changes were made in the corresponding text for each technology asset. An updated version of this research can be found on gartner.com.

"Samsung's Bid for Enterprise-Grade Security Shows Promise, but Needs to Mature" (G00251814) has been republished. Text changes were implemented in the Selection Guidelines section that clarify functional details for Samsung Knox. An updated version of this document is available on gartner.com.

"Samsung Knox — Bringing Android Under Enterprise Management" (G00256955) has been republished. Text changes were implemented in the Benefits and Risks section to provide more precision to statements about risk. An updated version of this document is available on gartner.com.

26 March 2014
"IT Market Clock for Client Computing, 2013" (G00251180) was republished to revise Figure 3. We changed the text in the Next column for the Browser Client OS listing to "choice in 2 to 5 years." A corrected version of the document is now available on gartner.com.

25 March 2014
"Critical Capabilities for General-Purpose, High-End Storage Arrays" (G00248908) has been republished to correct the last sentence in the paragraph devoted to HP XP P9500. An updated version is available on gartner.com.

24 March 2014
Toolkit: S&OP Maturity Self-Assessment for Supply Chain Leaders" (G00253497) has been enhanced to work with Stages of Maturity on the Scores tab that are not entered as whole numbers. This was done to allow clients to consolidate multiple individual scores to calculate an average score. The revised version is available on gartner.com.

21 March 2014
"2014 CIO Agenda: A Healthcare Provider Perspective" (262271) was republished to correct the first Key Finding. It now correctly states that the global IT budget increased 0.2% (not the healthcare provider global IT budget). An updated version of the document is now available on gartner.com.

20 March 2014
"Forecast: IT Services, Worldwide, 2012-2018, 1Q14 Update" (G00261479) has been republished to correctly enable currency conversation on the Pivot Table tab in the Excel worksheet. An updated version of this document is now available on gartner.com.

"Forecast: Servers, All Countries, 2011-2018, 1Q14 Update" (G00261209) was revised to correctly label Rest of Middle East and North Africa, as well as add the .CSV file to the .ZIP download. An updated version of this document is now available on gartner.com.

18 March 2014
"Critical Capabilities for IT Service Catalog Tools" (G00257924) has been republished because we inadvertently included the draft text for BMC. An updated version of this document is now available on gartner.com.

13 March 2014
"Best Practices for Accelerating Windows XP Migration" (G00255277) has been republished to update Table 4. An updated version of this document is available on gartner.com.

"MarketScope for Business Process Management Platform as a Service" (G00248339) has been republished to clarify that BizFlow (formerly known as Handysoft), Colosa and IBM were excluded because they had offerings introduced after 30 May 2013. Integrify, Metasonic, MicroPact, OpenWork, Perceptive Software, Rage Frameworks, Software AG, Whitestein, and XMPro were excluded for various other reasons.

"Mobile Wireless Performance Issues and Solutions" (G00262143) has been republished to change the required latency speeds for voice over IP (VoIP) from "one-way" to "round-trip." An updated version of this document is available on gartner.com.

12 March 2014
"Does File Analysis Have a Role in Your Data Management Strategy" (G00261688) has been revised to update information about Imperva in Table 1. It is a publicly held, not privately held, vendor. The updated document is now available on gartner.com.

"Predicts 2014: New Landscape Demands New Business and IT Approaches for Healthcare Payers" (G00258118) has been republished to clarify who is affected by the first Strategic Planning Assumption (prediction). An updated version of this document is available on gartner.com.

11 March 2014
"Market Guide for Contact Center Speech Analytics" (G00261569) has been republished to correct the founding date for CallMiner from 2012 to 2002. An updated version of this document is available on gartner.com.

"Magic Quadrant for Data Warehouse Database Management Systems" (G00255860) has been revised to remove a reference to 10gen in MongoDB's entry in the Other Vendors to Consider section. An updated version of the document is available on gartner.com.

"Critical Capabilities for General-Purpose, Midrange Storage Arrays" (G00248904) has been republished to correct the Fujitsu product name to Fujitsu Eternus DX500 S3 and DX600 S3 in all appropriate tables and figures, as well as in the Fujitsu information in the Vendors section. An updated version is available on gartner.com.

"Magic Quadrant for Identity Governance and Administration" (G00253758) has been updated to: (1) correct the title of Figure 1; (2) standardize the name of the NetWeaver product as "SAP NetWeaver Identity Management"; and (3) delete "or if read-only connectors are used elsewhere" and "For connecting other target systems, additional license costs apply" from the second paragraph on SAP. An updated version of the document is available on gartner.com.

6 March 2014
"Quarterly Statistics: Printers, Copiers and MFPs, All Regions, All Countries, 4Q13 Update" (G00261202) has been revised to correct end-user data for HP and Canon in the Baltics. This revision has also affected overall end-user spending data. An updated version of this document is now available on gartner.com.

5 March 2014
"Forecast Analysis: Mobile Connections by Technology, Worldwide, 2010-2017" (G00247533) has been republished to with corrections to the section, The Future of LTE: "General Services Administration" has been changed to "Global mobile Suppliers Association," and "flexible disk-drive (FDD)-LTE" to "frequency division duplex (FDD)-LTE." An updated version of this document is available on gartner.com.

"Exploit Cloud, Mobile, Data and Social Convergence for Disruptive Innovation" (G00259723) has been republished to expand the bullet list in the Lessons Learned section. An updated version of this document is available on gartner.com.

"Competitive Landscape: Multivendor Support, Asia/Pacific" (G00248797) has been updated with changes to HP's profile to include additional vendors for which it provides support services. Changes were made to Tables 2 and 3 to include HP's additional regional coverage and OEM brand support, respectively. An updated version of this document is now available on gartner.com.

4 March 2014
Toolkit: Simple Functional Information Security Taxonomy" (G00260445) was republished to modify the title to better reflect the content, and to add a list of the four taxonomy sections in the When to Use section. An updated version is available on gartner.com.

"Market Guide for Supply Chain Visibility Software" (G00260131) has been republished to correct the name of HCL Technologies' software referenced in Figure 6 to Global Visibility Platforms. An updated version is available on gartner.com.

3 March 2014
The title of "Revisit Ka VSAT for Satellite Data Communications" has been changed to "Ka Technology Compels Enterprises to Revisit Satellite Communications" to more clearly reflect its contents. An updated version of the document is available on gartner.com

"Market Guide for Supply Chain Visibility Software" (G00260131) has been republished to correct the TraceLink entry in Figure 11 (changes were made to the text in the Supply Chain Visibility Offering column and the selections in the Implementation Style columns). The text in the Supply Chain Visibility Offering column for the GT Nexus entry in Figure 6 was also updated. An updated version is available on gartner.com.

28 February 2014
The title of "How CIOs Need to Prepare for the Industrialization of IT in the Digital Economy" has been changed to "How CIOs Need to Prepare for Farming and Optimizing IT in the Digital Economy" to more clearly reflect its contents and better align with other titles in a related research series. An updated version of the document is available on gartner.com.

"Quarterly Statistics: Printers, Copiers and MFPs, Distribution and Major Markets, EMEA, 4Q13 Update" (261200) has been revised to correct end-user spending data for HP and Canon in the Baltics. An updated version of this document is available on gartner.com.

"Samsung's Bid for Enterprise-Grade Security Shows Promise, but Needs to Mature" (G00251814) has been republished. Text changes were implemented in the Technology Description section that clarify functional details for Samsung Knox. An updated version of this document is available on gartner.com.

"Samsung Knox — Bringing Android Under Enterprise Management" (G00256955) has been republished. Text changes were implemented in the Benefits and Risks section to provide more precision to statements about risk. An updated version of this document is available on gartner.com.

"Market Guide for Healthcare Payers' Core Administrative Processing Systems" (G00255554) has been revised to correct the Challenges section in HealthEdge's vendor profile, as a draft version of that text was inadvertently published. An updated version of this document is now available on gartner.com.

27 February 2014
"Market Share: Printers, Copiers and MFPs, EMEA, 2013 Update" (G00261191) has been revised to correct end-user data for HP and Canon in the Baltics. This revision has also affected overall end-user spending data. An updated version of this document is now available on gartner.com.

21 February 2014
We revised Acquia's second Challenges bullet in "MarketScope for User Experience Platforms" (G00249149) to clarify that it's Acquia's UXP product that has a short track record in the market. An updated version of this document is now available on gartner.com.

19 February 2014
"Explore Alternatives to Branch Office Tape Backup" (G00261544) has been revised to update the Cloud Gateways bullet under "Consider Other Emerging Alternatives" to reflect that some cloud gateways can be deployed in a private cloud. The updated document is now available on gartner.com.

18 February 2014
"Designing an Adaptive Security Architecture for Protection From Advanced Attacks" (G00259490) has been revised to change the heading preceding Figure 4 from "Four Key Inputs Into the Adaptive Protection Architecture" to "Six Key Inputs Into the Adaptive Protection Architecture." A corrected version is available on gartner.com.

12 February 2014
"Mature S&OP Characteristics Lead to Measurable Success" (G00259800) has been republished to swap the placement of Figures 2 and 3. An updated version of this document is available on gartner.com.

"Improve IT Organization Effectiveness With Business-Outcome-Driven EA" (G00252280) has been republished to correct Figure 2, which had incorrect percentages in the Small/Midsize and Large (Low End) pie charts. An updated version is available on gartner.com.

Vendor Rating: IBM" (G00255341) has been republished to correct the release date of SmartCloud Orchestrator (under "IT Operations and Asset Management") from May 2012 to May 2013. An updated version of this document is now available on gartner.com.

7 February 2014
"Optimizing Branch Use in Multichannel Banking" (G00252903) has been republished to correct the data in Table 2, Past Three-Month Channel Use by Activity in Emerging Markets (Percentages). An updated version of this document is available on gartner.com.

"Consider These Alternatives When SharePoint Workflow Isn't Enough" (G00250304) has been republished to clarify the K2 entry in the Vendors Shortlist section. An updated version of this document is available on gartner.com.

5 February 2014
"How ALAN Leveraged Supply Chain Relationships to Aid Recovery From Superstorm Sandy" (G00259910) has been republished to correct the source line for Figure 2 from ALAN to Competitive Insights. An updated version is available on gartner.com.

4 February 2014
"Toolkit: The Gartner CRM Maturity Model" (G00255876) has been republished to correct the "Update Charts" functionality on the Output tab in the Microsoft Excel spreadsheet. An updated version is available on gartner.com.

"Selecting a Workforce Optimization Solution in a Market Driven by Contact Center Infrastructure" (G00255687) has been revised to change Knowlagent to the company's new name, Intradiem, in Figure 1. The updated document is now available on gartner.com.

"MarketScope for User Experience Platforms" (G00249149) has been updated to add Note 1, which lists the vendors that were evaluated for the MarketScope, but were not included. An updated version of this document is now available on gartner.com.

"The Primary Use and Business Cases for SAP Hana Solutions" (G00259427) has been revised to add Virtual Computing Environment to the list of SAP-Certified Hardware Partners for SAP Hana in Note 1. The updated document is now available on gartner.com.

3 February 2014
"Improve IT Organization Effectiveness With Business-Outcome-Driven EA" (G00252280) has been republished to correct Figure 7, which was missing text in the color key. It has been corrected to include "No engagement: Despite our best efforts to focus on business integration and working with business leaders, they see no need to collaborate." An updated version is available on gartner.com.

31 January 2014
"Top 10 Strategic Technologies — The Rise of Smart Machines" (G00260830) has been republished to update Figure 1 to include more of the statements from the Impact section of the Summary." An updated version of this document is available on gartner.com.

24 January 2014
"Who's Who for In-Memory DBMSs" (G00252683) has been updated with the following changes. In the section for Kognitio, the sentence "Kognitio Analytical Platform is a scale-out in-memory row-store MPP database that specializes in data warehousing and analytical use cases" has been changed to: "Kognitio Analytical Platform is a scale-out in-memory row-store MPP database first released in 1989 that specializes in data warehousing and analytical use cases." In Table 1 "Informix Warehouse Accelerator" has been added to the "Analytical" column in relation to IBM. Additionally, in the IBM section, the sentence "the ability to combine row and column store in the same DBMS allows HADR considerations to be resolved by leveraging the existing capabilities in DB2 or Informix" has been updated to remove the words "or Informix." In the Garantia Data section, the number of customers for the company has been updated from 600 to 1,000 throughout. An updated version of this document is available on gartner.com.

23 January 2014
"Survey Analysis: Customers Rate Their BI Platform Functionality" (G00249325) has been republished to amend the "SAP BusinessObjects BI 4.0" label in the upper left part of Figure 6. The label now reads "SAP BusinessObjects BI 4.0 FP3." An updated version is now available on gartner.com.

"ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities" (G00255256) has been revised to change the rating for HP's network fault monitoring from "competitive" to "strong" in Figure 1 and to move the Network Performance Monitoring column in Figure 1. The updated document is now available on gartner.com.

22 January 2014
"Building a Modern APM Architecture for the World of Web-Scale IT" (G00257849) has been republished to include the following section: "Combine Open-Source Monitoring Technologies With APM to Meet Web-Scale Challenges."

21 January 2014
ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities" (G00255256) has been revised to change the rating for HP's network fault monitoring from "competitive" to "strong" in Figure 1. The updated document is now available on gartner.com.

20 January 2014
"IT Market Clock for Application Development, 2013" (G00252104) has been updated to make corrections to Figure 3, changing SOA Testing and Application Services Governance from "Advantage" to "Choice" and to change the "Next Change" category for BPA Testing, SOA Testing, Cloud Testing Tools and Service, and Functional Programming Languages to "Zero to two years." An updated version of this document is now available on gartner.com.

"Market Share Analysis: Mobile Phones, Worldwide, 3Q13" (258474) has been republished with corrected data in Table 2 ("Mobile Phone Market Share, Unit Shipments, Worldwide, 3Q13 (Millions)") in the columns labelled "3Q12 Rank," "3Q12 Shipments" and "Growth From 3Q12." The first Key Finding has also been updated to reflect these changes. The corrected version is now available on gartner.com.

17 January 2014
The title of "Healthcare Payer CIOs Must Adjust to Rapidly Changing Business Drivers" (G00259489) has been changed to "Business Drivers of Technology Decisions for Healthcare Payers, 2014" to reflect that it is part of a new research series. An updated version of the document is available on gartner.com.

16 January 2014
"Midmarket Insights: RFP Prework for Selecting the Right BI and Analytic Solutions" (G00259291) has been republished to correct a duplicate heading in Figure 1, from "Create Products" to "Manage the Business." The updated document is now available on gartner.com.

15 January 2014
"The Gartner E-Commerce Vendor Guide, 2014" (G00252851) has been republished to correct the spelling of Avangate in the Payments section list of vendors. A corrected version of the document is now available on gartner.com.

"Crédit Agricole Pursues Digitalization With Open Banking" (G00255706) has been republished to delete some misleading information regarding iOS apps on the CAStore, and to add some information regarding participants in the CAStore incubator. An updated version of the document is now available on gartner.com.

14 January 2014
"Magic Quadrant for Endpoint Protection Platforms" (G00247705) has been republished because a draft version was inadvertently released initially. The final version of this document is now available on gartner.com.

8 January 2014
In "Vendor Rating: Intel" (G00255828), we have corrected the reference to ARM, removing Advanced Research Machines, in the Corporate Viability section. A corrected version of the document is now available on gartner.com.

6 January 2014
"Research Presentation for 'Taming the Digital Dragon: The 2014 CIO Agenda'" (G00261079) has been republished with the following changes: Slide 5 now states 2014 IT budgets are flat (+0.2%); Slide 38 has revised numbers for the World category (+0.2%) and for North America (+1.8%); and Slide 40 has a revised number for Utilities (-1.1%). An updated version of this document is available on gartner.com.

3 January 2014
"Toolkit: Developing KPIs from Customer Experience Monitoring Equipment" (G00250685) has been republished to include Nuvo Consulting (Indaco Group) in the list of contributing vendors. An updated version is now available on gartner.com.