What's the best free IT help desk ticketing system?

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Director of IT in Software2 years ago

Genuity (gogenuity.com)

VP of IT in Media4 years ago

GLPI

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Looking for a "single phone number" solution with these requirements: Our IT & Security leadership team needs one number that ~15 senior executives can add to their mobile device “Do Not Disturb” bypass settings. Multiple IT/Security leaders (<10) would need access to call/text from this number, but only for significant Cyber, Physical, or System incidents requiring immediate awareness. After the initial call/SMS (which contains no sensitive data), we'd use our standard MS Teams bridge for Crisis Comms. The number's sole purpose is triggering the DND bypass. Has anyone implemented something similar?