Which collaboration tools do you use most often? (Select all that apply)

Slack21%

Microsoft Teams56%

Office Cloud Apps (Excel, Word)38%

Microsoft Outlook40%

Microsoft SharePoint/OneDrive27%

Google Chat16%

Google Docs and Sheets15%

Google Gmail25%

Google Drive25%

Dropbox4%

Box3%

Zoom24%

DocuSign4%

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IT Team only15%

Digital Team Only37%

All Internal stakeholders (being those affected by the change)34%

All External Customers/Clients Only (being those that are the end users associated with the change)7%

All stakeholders Internal and External5%

Other

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To automate routine tasks and workflows (e.g., scheduling, data entry, basic customer/patient service inquiries)25%

To enhance decision-making through advanced analytics and insights generation (e.g., risk assessment, market forecasting)44%

To create new products, services, or customer/patient experiences (e.g., personalized recommendations, virtual assistants)21%

To improve cybersecurity and fraud detection (e.g., threat analysis, anomaly detection)10%

We are not currently planning to implement AI agents within the next 12-18 months

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Which collaboration tools do you use most often? (Select all that apply) | Gartner Peer Community