In which of the following areas do you expect to take on new responsibilities in the year ahead?

Cybersecurity31%

Data Analysis34%

Data Privacy/Compliance31%

Customer Experience32%

Business Development26%

Operations32%

Risk Management20%

Other (comment below)1%

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Head of IT and Security in Finance (non-banking)3 years ago

Bcp/dr

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1 - We’re complete beginners8%

2 - We’re still learning58%

3 - We’re getting more comfortable17%

4 - We have a good understanding15%

5 - We’re experts2%

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Automating business and/or IT processes28%

Creating Teams focused on Innovation56%

Directly interacting with customers43%

Weekly/monthly syncs with executive leadership42%

Developing our customer journey23%

Creating diverse and inclusive technology teams20%

Other (please share below)

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