How important is the ability of your IT systems to enable real-time operational responses to business-critical events, such as a customer purchase, a fraudulent transaction, network failure or security breach?

we need to have context and be able to act within seconds of the event19%

we need to have context and be able to act within minutes of the event60%

we need to have context and be able to act within hours of the event6%

real-time responses to events are not critical to our business operations14%

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Privacy42%

Ethical concerns49%

Data security (including biometric data)39%

More hype than applicable business use cases38%

Personal sovereignty26%

Interoperability19%

Intellectual property (IP) protections19%

I currently have no concerns.9%

Other (comment below)1%

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Cost of RPA products24%

Lack of developers who can code RPA applications43%

Amount of customization needed to automate business processes27%

Lack of RPA code maintenance resources4%

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