How often do you access GPI?
Every couple of days42%
Once a week10%
Every couple of weeks6%
Content you might like
No plans on undergoing a migration yet36%
Currently deploying SAP S/4HANA27%
Migrating to SAP S/4HANA within the next 1-2 years17%
Migrating to SAP S/4HANA within the next 3-6 years10%
Already have SAP S/4HANA in production9%
How do you govern ITSM in such a complex environment? Consolidate, but tolerate autonomy? Consolidate, but leverage only one integrator? We're a large organization of 100k humans, spanning 400 sites, nearly every country, with multiple Service Now instances for HR, IT, Budget, and Procurement across CONUS and OCONUS. We handle millions of transactions annually, but we're grappling with cross-instance integrations and the velocity of bringing change into operation. Centralization added complexity, risk, and hindered new capabilities. Scoped applications have note simplified transfers of workflows. Autonomy looks promising but raises concerns about consistency. What's your approach, and what are the pros and cons you have experienced? Do your integrators appear to sabotage other integrators? Has anyone found utopia in this topic?
What are some best practices, including those commonly used in other companies, for managing contingent workers, especially in terms of tracking and verifying time and pay rates for maintenance and construction work? This includes considerations like tracking level (project vs. task), accuracy verification, using data sources (e.g., security card swipes, GPS tracking), and the digital/self-service aspect (what's the difference on mobile or a web app vs. spreadsheet or paper-based).