How often do you review voice of customer feedback to update your customer journey and experience?
More frequently than daily
Daily29%
Weekly43%
Monthly29%
Quarterly
Annually
Less frequently than annually
Never
7 PARTICIPANTS
More frequently than daily
Daily29%
Weekly43%
Monthly29%
Quarterly
Annually
Less frequently than annually
Never
The case will settle; zero to minimal impact70%
Yes! But effects and repercussions are unknown30%
Relying on first-party data36%
Investing in AI-driven attribution23%
Exploring identity resolution models52%
Using contextual targeting 53%
We haven’t found a strong solution yet11%
Other alternative model (comment below)
No selling.
No recruiting.
No self promotion.
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