I have been finding that in person training on some of the basic software programs has increased staff effectiveness. Online training is good, but what methods work best in your environment?

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It's hard to answer this, though. Not everyone learns well without an instructor-led option

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It’s easy to create the connect with subject when it comes to instructor led training.

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I find that for the most part when there is an instructor for people to interact with ask questions see things have them slow down go back things like that they tend to pick it up better because it's more one on the arm and they can learn it at their own face some of the online ones are more difficult because you're just along for the ride there's no slowing down you have to keep up

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We have been migrating to several new tools and we are finding simple tasks, basic best practice items and some of the common things us IT folks take for granted, users are just not doing or learning or taking the time to figure out. That means productivity gaps/issues. My staff has spent time in some simple 1:1 sessions as they filter in with questions and those snippets of time spent, gain some quality skills with users walking away enlightened.

Online tools are fabulous, but spending 30min in a group session with staff has begun to help them increase their effectiveness. At least in our experience.

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I consider training modality on a case-by-case basis. Lots of variables to consider. For example, for a short, 30-min orientation, online makes sense. For a complex topic that requires intense engagement, in-person is best. Happy to chat more with you.

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In our experience online training is great for gaining the basic knowledge in the subject of study but any advance training works the best if led by instructor.

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My staff and our internal customers we support tend to prefer online training for 'refresher' courses for apps/systems they are somewhat familiar with, while in-person is generally preferred for more complex or entirely new apps or processes. My experience is that in-person also requires you to (usually) focus your attention directly on the training rather then juggle other distractions and interruptions.

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We deploy 2 Minute Videos (a few times a week) on seemingly normal issues but we have found that these are extremely popular and are a wonderful surrogate for longer trainings.

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Instructor lead has some of the best 2nd order positive impact. For example the cross connections developed and shares at onsite help learning and also grow communities of interests. There is much research in this for schools post Covid.

But cost in flights or organization may exceed the benefits or just can’t be justified with more pressure placed on ROI for technical services.

Thus, we have mostly gone online/virtual and rely more on related local tech summits for the connections and communities of interests.

I have been finding that in person training on some of the basic software programs has increased staff effectiveness. Online training is good, but what methods work best in your environment?

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