If you were just starting a CX leadership role, what team(s) would you recommend building a relationship with if you wanted to have the biggest influence on delivering great customer experiences?

LeadershipArchitecture

Product23%

Sales56%

Customer support26%

Marketing operations23%

Marketing data & analytics

Another team (comment below)

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Which learniing leaves a better impact?

Game based learning92%

traditional Training8%

How are others structuring their team(s) focusing on personalization? Do you have a team responsible for adoption/strategy and, if so, what does that look like? How does that team interact with other marketing and tech teams?

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Over the next 6 months, what social media channel will your marketing team be primarily focused on?

Facebook7%

Instagram20%

Tik Tok5%

X (fka Twitter) 8%

YouTube12%

Snapchat2%

Pinterest

LinkedIn43%

Other (comment below)

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How do you identify potential future leadership on your team(s)?

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