What is the most common reason your company abandons an implemented SaaS solution?

Too complex to use22%

Change of needs59%

Insufficient support & service17%

Other (please comment)2%


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IT Manager in Software, 5,001 - 10,000 employees
By the time, deployed solution get stable and start giving desired outcome, need take new shapes (need changes)
IT Manager in Software, 5,001 - 10,000 employees
Technology evolution is bringing change in needs very frequently which impacts deployed solutions

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Yes41%

No15%

Sometimes42%


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Company financial stability56%

Industry trends46%

Length of time in business44%

Recent layoffs or restructuring44%

Employee turnover rate38%

Compensation34%

Culture37%

Blindly following Review sites (eg. GlassDoor)5%

Other(s)2%


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