With new solutions coming at us constantly, and now the dance of AI such as ChatGPT, what has been your experience working with third-party vendors once the sale is made, and you are at the implementation stage? Without tipping my hand on my experience, I would be curious about yours.
Vendor dumps manuals on the solution and runs8%
Vendor spends less than a day training the internal team48%
Vendor works with our internal team to ensure it functions as needed32%
My IT team prefer to manage implementation on their own11%
Other (please note in comments)
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Set the expectations with the vendor early on before signing the contract.