In your opinion, what aspect of the employee experience is most challenging to manage digitally?

Relationship Management

Onboarding and training40%

Communication and collaboration40%

Recognition and rewards13%

Work-life balance7%

Something else (comment below)

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2 years ago

Which leads to and builds culture!  Big thing.

Communications Manager in Finance (non-banking)2 years ago

An online onboarding typically lacks the engagement, where to goal is to meet and greet newcomers to the company. Online tools can be great guides to an organisation. However, meeting in person adds that human touch.

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In your opinion, how integrated should AI tools be with your brand's customer interaction strategy?

Fully integrate for the best customer experience30%

Somewhat integrate, but cautiously69%

Rely on human interactions, AI should play a minor role

Do not use AI in customer interactions

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Significantly more important48%

Somewhat more important24%

Neutral21%

Somewhat less important5%

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