What has been your primary challenge in developing a business case for GenAI in your organization?

Accurately forecasting costs11%

Identifying realistic benefits34%

Scaling effectively22%

Getting executive buy-in14%

Training team members in GenAI use5%

Finding the right areas for deployment6%

Protecting against risks5%

Something else (please specify in comments)4%

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CIO in IT Services9 months ago

Choice of use cases by the business and corresponding choice of technology is also a blocker

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What percentage of your organization's AI usage do you estimate happens outside of IT governance?

Less than 10%17%

10-25%62%

25-50%14%

More than 50%7%

I don't know

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Has your organization had to modernize legacy systems in order to integrate with GenAI tools or capabilities?

Yes88%

No12%

Which previously outsourced IT functions are you bringing in-house using GenAI tools, and what’s been your actual ROI experience versus initial projections?

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I would like to know if anyone has created PowerShell scripts to enable self-service. we are trying to use these scripts with AI to increase First call resolution. What is the experience in providing the right amount of admin rights to service accounts? How is this done?