What's the biggest business benefit you can derive from outsourcing IT management to a managed services provider (MSP)?

Time savings for our internal IT team22%

Cost savings (i.e. subscription model)36%

Access to innovative technologies20%

Peace of mind11%

"Always-on" monitoring for risks9%

Other (I'll explain below)1%

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IT Manager in Constructiona year ago

Hi, I am in the "others". The options above are great but the missing one is "vertical skills".

VP of IT in Media3 years ago

Crisper skill set that gets more exercise from the msp

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We don’t use digital adoption tools18%

Sales40%

IT29%

Others6%

I don't know5%

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Always: we deliberately use reductions to remove management layers15%

Often: flattening is a common outcome, but not always the primary goal49%

Sometimes: depends on the circumstances27%

Rarely: our hierarchy usually remains the same despite fewer staff7%

Never: we maintain or increase hierarchy despite fewer staff2%

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