What voice of customer analysis tool do you use today?

Qualtrics18%

Birdeye14%

CustomerGuage26%

InMoment2%

SentiSum

In-house tool27%

Something else (comment below)11%

22 PARTICIPANTS
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6 months ago

Clearly Rated -- really like their reporting - ease of use, knowledge of professional services industry 

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Proven outcomes – Documented success stories and measurable KPIs36%

Implementation confidence – Detailed plan, risk mitigation, and resource readiness48%

Total cost – Clear TCO, price protections, and exit terms38%

Innovation & future readiness – Ability to scale, adapt, and support emerging needs14%

Vendor relationship strength – Cultural fit, governance model, and executive commitment12%

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