What voice of customer analysis tool do you use today?
Qualtrics18%
Birdeye14%
CustomerGuage26%
InMoment2%
SentiSum
In-house tool27%
Something else (comment below)11%
22 PARTICIPANTS
Qualtrics18%
Birdeye14%
CustomerGuage26%
InMoment2%
SentiSum
In-house tool27%
Something else (comment below)11%
Proven outcomes – Documented success stories and measurable KPIs36%
Implementation confidence – Detailed plan, risk mitigation, and resource readiness48%
Total cost – Clear TCO, price protections, and exit terms38%
Innovation & future readiness – Ability to scale, adapt, and support emerging needs14%
Vendor relationship strength – Cultural fit, governance model, and executive commitment12%
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No recruiting.
No self promotion.
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Clearly Rated -- really like their reporting - ease of use, knowledge of professional services industry