Has anyone done any SLA metrics in contracts for Managed Print Services?

Business Relationships Procurement

5.8k views1 Upvote3 Comments

Senior Director of Engineering in Software, 501 - 1,000 employees

What type of Managed Print Services are we talking about? Could you give an example?

2

Director in Manufacturing, 1,001 - 5,000 employees

We had some standard mean time to repair, and delivery of supplies that included paper. Since many of our buildings were large they could have one printer down per floor unless there were more than 8 in which case they could have two down. There was a lot of variation in our buildings. I never felt SLA penalties were the way to go. Getting your money back is hard. Instead reward. If no printer outages reported then a $$$ reward for the month. IMHO

4

VP in Construction, 51 - 200 employees

An example will be welcome

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