Has anyone done any SLA metrics in contracts for Managed Print Services?

5.8k views1 Upvote3 Comments

Senior Director of Engineering in Software, 501 - 1,000 employees
What type of Managed Print Services are we talking about? Could you give an example?
Director in Manufacturing, 1,001 - 5,000 employees
We had some standard mean time to repair, and delivery of supplies that included paper. Since many of our buildings were large they could have one printer down per floor unless there were more than 8 in which case they could have two down. There was a lot of variation in our buildings. I never felt SLA penalties were the way to go. Getting your money back is hard. Instead reward. If no printer outages reported then a $$$ reward for the month. IMHO
VP in Construction, 51 - 200 employees
An example will be welcome 

Content you might like

Pick a time from a scheduling app or website48%

Arrange a time by email49%

Arrange a time by phone2%


2.1k views2 Upvotes

Yes, always.20%

Yes, sometimes.53%

No, never.24%

It depends (tell us in the comments!)2%


1.3k views1 Comment