Anyone using ServiceNow as an ERP system? What functions and areas are covered and processed in this system?
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CTOa year ago
Used it as a HRMS not so great
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B2B SaaS companies — How are Customer Success services being monetized at your organization?
Free of charge to all customers17%
Custom service modules or packages (add-ons)62%
Selective applications (only strategic customers get CS free of charge)12%
Tiered pricing6%
Other2%
0-3 months12%
4-6 months42%
6-12 months27%
Longer than 1 year7%
Have not seen a return on our test automation investment5%
Don't know3%
Similar, used at HMH but not fully developed or rolled. Seems to have potential but would need strategic direction and buy-in.