What changes would you make to your internal technology infrastructure or systems to improve efficiency and user experience?

Although technology upgrades such as automation in CI/CD, Testing is always a big plus. 

Process changes especially, bringing the technology teams closer to end-user problems, and leveraging their problem-solving abilities to solve end-user problems have far greater benefits than just leveraging their tech skills.

1. Better understanding of vision, growth strategy at every level in organization and collaborative decisioning allows empowered and high performing teams contributing to growth and efficiency.
2. Organizational culture promoting taking healthy risks allowing teams to experiment, fail, learn and get better.
3. Use of AI tools through the end-to-end Product development lifecycle and various operational lifecycles in each department definitely goes a long way. (Sales copilot, AI tools, developer copilots... )