Deciding between Zendesk and Servicenow. Any feedback on either here? I am in a mid size org.
Chief Information Officer in Finance (non-banking), 1,001 - 5,000 employees
Both are good platforms though Zendesk is easier to integrate in omn-channel collaboration ecosystemCIO in Education, 1,001 - 5,000 employees
Zendesk will work as a help desk solution. Service Now should be consider as an "ERP lite" and has the potential to deliver more than just basic ITSM.CIO in Consumer Goods, 11 - 50 employees
I second @Hollar’s view, given the organisation size zen desk could be a good option if not looking beyond itsm features. CIO in Consumer Goods, 11 - 50 employees
*HowardVP of Global IT and Cybersecurity in Manufacturing, 501 - 1,000 employees
ZenDeskVP of Global IT and Cybersecurity in Manufacturing, 501 - 1,000 employees
Zendesk for customers , others including service now for internal.
Zendesk has some really interesting AI too!
CTO in Software, 11 - 50 employees
MyPOV - Zendesk for external customers; Service-Now for internal customersCIO in Education, 1,001 - 5,000 employees
Depends on your requirements. If you just want a ticketing system for ITSM, Zendesk is probably the way to go. ServiceNow is great, but it can do so much that I almost lump it into the "ERP" category.CTO in Services (non-Government), 1,001 - 5,000 employees
ZenDesk is user friendlyCIO in Software, 1,001 - 5,000 employees
It really depends on what your end goals are. The solutions are secondary compared to your requirements. Do you want just a ticketing system? Do you also want a knowledge base for your team and those you serve for the option of self-service? Do you want change management? Do you want a purchasing module? Do you want incident and problem management? Are you willing to try open source products? Also, given the big financial difference in the two products you selected, what kind of budget do you actually have? I would suggest looking at a few more products if you have all of your requirements laid out.SVP IT in Software, 201 - 500 employees
I've used http://www.opsmartcm.com/ and have been very pleased with the CMDB & ITSM capability. SNOW typically ends up being very $$. Content you might like
CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.Big Data21%
Remote Work17%
Microservices / Containerization11%
CI / CD5%
Zero-Trust15%
Automation2%
Digital Transformation16%
Cloud / Cloud Native1%
DevOps or DevSecOps6%
Other (comment)1%
1008 PARTICIPANTS
Improving delivery speed of IT output17%
Modernizing older IT systems44%
Increasing stability of IT systems20%
Implementing more consistency in IT delivery and support7%
Enabling more innovation within the IT teams6%
Maintaining control over IT spend1%
Other0%
505 PARTICIPANTS
Director of IT in Healthcare and Biotech, 501 - 1,000 employees
Overall fit of the provider's services is key in any recommendation when selecting one of the big 3 clouds for any organization. Multi-cloud is significantly more difficult than most companies realize, and selecting a ...read more