Deciding between Zendesk and Servicenow. Any feedback on either here? I am in a mid size org. 

19.1k views5 Upvotes11 Comments

Chief Information Officer in Finance (non-banking), 1,001 - 5,000 employees
Both are good platforms though Zendesk is easier to integrate in omn-channel collaboration ecosystem
CIO in Education, 1,001 - 5,000 employees
Zendesk will work as a help desk solution. Service Now should be consider as an "ERP lite" and has the potential to deliver more than just basic ITSM.
CIO in Consumer Goods, 11 - 50 employees
I second @Hollar’s view, given the organisation size zen desk could be a good option if not looking beyond itsm features.
CIO in Consumer Goods, 11 - 50 employees
VP of Global IT and Cybersecurity in Manufacturing, 501 - 1,000 employees
1 Reply
VP of Global IT and Cybersecurity in Manufacturing, 501 - 1,000 employees

Zendesk for customers , others including service now for internal.

Zendesk has some really interesting AI too!

CTO in Software, 11 - 50 employees
MyPOV - Zendesk for external customers; Service-Now for internal customers
CIO in Education, 1,001 - 5,000 employees
Depends on your requirements. If you just want a ticketing system for ITSM, Zendesk is probably the way to go. ServiceNow is great, but it can do so much that I almost lump it into the "ERP" category.
CTO in Services (non-Government), 1,001 - 5,000 employees
ZenDesk is user friendly
CIO in Software, 1,001 - 5,000 employees
It really depends on what your end goals are. The solutions are secondary compared to your requirements. Do you want just a ticketing system? Do you also want a knowledge base for your team and those you serve for the option of self-service? Do you want change management? Do you want a purchasing module? Do you want incident and problem management? Are you willing to try open source products? Also, given the big financial difference in the two products you selected, what kind of budget do you actually have? I would suggest looking at a few more products if you have all of your requirements laid out.
SVP IT in Software, 201 - 500 employees
I've used and have been very pleased with the CMDB & ITSM capability.   SNOW typically ends up being very $$.   

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